Report To: Sr. Director of Customer Success & Operations | Department: Customer Success and Operations I Location: Remote or Hybrid (Pasadena, CA or Austin, TX) | Travel Required: 10% domestic if remote

Important Note: Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Why You'll Love Working Here:

• Strong track record of providing an inclusive culture of belonging and empowerment in an entrepreneurial environment.
• We pay 100% of the Health, Dental & Vision premiums for the employee; 80% for the employee's family. Additionally, we offer PTO (17 days for the 1st 5 years of employment) & up to 10 company paid holidays.
• Nurture your personal & professional growth by taking advantage of our comprehensive learning and developmental resources.

• Track customer engagement metrics and product performance by developing and leveraging various reporting channels. Be comfortable with data and be able to use critical reasoning to make recommendations both internally and externally to customers.
• Analyze complex datasets with a curious eye, identifying patterns, trends, and anomalies to provide valuable insights and actionable recommendations for decision-making.
• Support Customer Success Managers in creating business review presentations and data analyses to translate data into stories that facilitate customer discussions and strategic planning efforts. Engage directly with customers as needed to discuss campaign analytics and trends.
• Develop and maintain reporting dashboards for internal and external use while providing support for ad hoc reporting requests.
• Review, audit, and summarize operational data and provide executive summaries with business recommendations.
• Define and develop reporting standards and operational roadmap that aligns closely with business growth strategies to ensure successful scalability. Define, develop, and deploy operations measurement framework.
• Work in collaboration with 3rd party software partners on the collection, segmentation and reporting of our digital audience.
• Create business requirements documents to support creation of new measurement capabilities. Work collaboratively across the organization to influence, align, and deliver on these capabilities.
• Collaborate with internal teams to support A/B testing data collection and reporting results to aid optimization of our advertising campaign performance across the Supplyframe network.

• Bachelor's Degree in Business, Statistics, Economics, Engineering or related fields.
• 5-7 years of experience in business operations analytics capacity; experience with sales operations, e-commerce, digital marketing, and/or digital media is a plus.

• Intermediate to expert knowledge in Tableau, Excel and SQL; working knowledge of Python, R, web analytics tools and familiarity with Salesforce reporting is a plus.
• Ability to work with complex and large scale structured and unstructured data sets to analyze and extract business insights.
• A strategic thinker that is able to analyze information to recommend improvements and answer key business questions cross-functionally.
• Demonstrated attention to detail, strong written and verbal communication skills, as well as the ability to collaborate across the organization.
• Ability to thrive in a demanding environment while prioritizing multiple tasks and meeting tight deadlines.
• Passion for facilitating internal and external customer satisfaction.
• Curious nature, filled with initiative, addicted to follow-through.

• An understanding of the global electronics industry and/or supply chain.
• Good understanding of digital media channels and digital media measurement frameworks.
• Project management experience.