Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
As a Senior Product Delivery Associate in Branch Operations. you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.
Job responsibilities
- Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
- Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
- Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
- In partnership with stakeholders and key partners, continuously evaluate and perform analysis of the Product's risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks
- Ensure that controls are properly designed, operating effectively, and reported timely to management
- Perform ongoing analysis of program related data and regularly track/update KRI/KPI metrics
- Assist with development of ongoing testing to ensure a constant state of exam readiness, including through developing ad hoc reporting and dashboards using data from key tools within the Product (Jira, Align, Confluence)
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Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area.
- Demonstrated performance in either product management or relevant domain area.
- Experience executing operational management and change readiness activities.
- Experience in product deployment processes.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Intermediate to expert level knowledge of JIRA and confluence tools, with ability to build dashboards and pull data for analysis.
- Experience working with multi-level management and complex organizations.
- Ability to find new ways to test Product controls on a regular cadence to ensure compliance and escalate issues timely.
Preferred qualifications, capabilities, and skills
- Developed knowledge of the product development life cycle.
- Branch Operations and/or Systems knowledge preferred.
- Previous experience in Controls and/or Audit preferred.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.