Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
As a Senior Product Delivery Associate in Digital Utilities, you are trusted to deliver a critical platform enabling real-time sharing of customer and financial product data across the enterprise, bringing elevated customer experiences through data consistency.
The candidate for this role is a self-starter who is excited about powering extraordinary customer experiences. The candidate will need to collaborate across multiple systems and applications across Chase. This role will work closely with engineers, architects, data scientists, other product owners, and business leaders.
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Job responsibilities
- Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
- Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
- Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resource
- Drive the product roadmap for core features and components - Execute and influence the product roadmap for the key features of the Customer & Financial Product Utilities platform
- Manage key relationships - Work with engineering, architecture, and a diverse set of product teams across the enterprise to understand their needs, drive integration, and influence results
- Communicate effectively and frequently - Be vocal. Share progress, insights, strategy, and roadmap broadly and systematically
- Be a Technical & Customer Problem Solver - Ask questions and define the problem from where our platform sits in the Chase ecosystem. Understand the technologies and approaches in use and those we should be using to drive our objectives for these technical products
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Demonstrated performance in either product management or relevant domain area
- Experience executing operational management and change readiness activities
- Experience in product deployment processes
- Ability to clearly articulate user needs, verbally and written
- Experience in product management and feature definition/ownership with exposure to large-scale product management
- Deep analytical skills to uncover end-to-end logic and functionality of a process and to identify comprehensive test case scenarios, contributing to the continuous regression test suite
- Experience with identifying and managing dependencies and risks
- Experience working closely with engineers and architects, including enough understanding of technology and systems to effectively solution and collaborate
- Experience with Agile ways of working, Scrum and ability to adapt agile tools
- Resourceful and results-oriented self-starter, solid project management skills, and relentless attention to detail
Preferred qualifications, capabilities, and skills
- Developed knowledge of the product development life cycle
- Advanced knowledge of JPMorgan Chase businesses, processes, and the underlying technological infrastructure
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.