Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As an Associate on the Overdraft Collections Strategy Team, you will perform quantitative and qualitative analysis on overdrawn customers to determine the optimal credit risk strategy to be employed through the collections cycle. You will be responsible for optimizing customer engagement at contact and providing payment solutions to address customer hardship, while mitigating losses. This will include, but not limited to, segmentation, treatment assignment, controls and portfolio monitoring/tracking. This role requires thought leadership, analytical skills, collaboration and attention to detail to effectively drive loss mitigation and loss recoveries in collections. You will support our Risk Management efforts and have direct impact on the consumer P&L through mitigated net credit losses or increased recoveries
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Job Responsibilities
- Optimize customer contact and engagement strategies via strategy monitoring and test on the margins
- Support development and implementation of new initiatives to enhance customer contact and segmentation
- Develop strategy performance monitoring framework for new Connected Commerce/Alternative lending initiatives
- Maintain an adequate control framework across strategies, including but not limited to data adequacy, strategy performance and exception handling
Required Qualifications, Capabilities and Skills
- Bachelor's degree
- 3+ years of Risk Management or other quantitative experience
- Background in statistics, econometric, or other quantitative field
- Experience in SAS is required
- Ability to query large amounts of data and transform the raw data into actionable management information
- Ability to problem solve synthesize / analyze diverse information, develop recommendations, and makes decisions
- Demonstrated experience in applying analytics to efficiently and pragmatically solve business problems through structured problem solving approaches
- Strong written and oral communication skills
- Experience delivering recommendations to management
Preferred Qualifications, Capabilities and Skills
- Masters degree in related discipline
- Experience in Fraud or Consumer Risk Management Strategy
To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.