You are a strategic thinker passionate about driving solutions. You have found the right team
As a Reference Data Management Associate in the AMS Securities Services team, you will act as a primary point of contact for end users and stakeholders, handle user inquiries, and support User Acceptance Testing. You will also collaborate with various teams to analyze and resolve issues, and ensure high-quality service delivery.
Job Responsibilities:
- Handle user inquiries/issues independently and resolve them satisfactorily for end users.
- Monitor and manage the queue in ServiceNow.
- Leverage prior experience in User Acceptance/End User Testing.
- Participate in Daily Production issue calls with technology teams and provide end user updates as required.
- Identify common/repeated issues reported by end users and create knowledge articles for end users to self-resolve issues.
- Work closely with the Product Owner and Development Team for implementation plans per Agile release and identify the set of activities/tasks to perform on the release date.
- Support release management production checkout activities.
- Participate actively in Daily Stand-Ups, Sprint Planning, and Demo/Showcases.
- Publish daily end-of-day status reports with KPIs to Senior Management, Product Owners, and Development Team.
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Required qualifications, skills and capabilities:
- Yu must have a Bachelor's degree or above
- Yu must have at least 10+ years of relevant experience in financial service organization
- Experience in Service Desk or Manual & Automaton testing
- Have an understanding of the Agile framework and project lifecycle standards
- Have an understanding of ITIL standards
- Ability to perform in a fast paced environment with tight deadlines
- A team player and adaptable to change environment
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.