You are a strategic thinker passionate about driving solutions. You have found the right team.
As a Digital Document Manager in Digital Document Services, you will manage business metrics, drive strategic projects, and foster a culture of continuous improvement across Back Office, Middle Office, and Global teams. You will collaborate with various Operations and Technology teams within the organization to design and redesign processes.
Job responsibilities:
- Proactively identify issues and coordinate with relevant internal functions (e.g., client service professionals, legal) for prompt resolution within set time-frame parameters.
- Deliver controls in the process to ensure 100% accuracy and compliance with regulatory rules.
- Resolve issues in a timely manner and provide regular updates to senior management on BAU, projects, etc.
- Generate reports and scorecards, present them in operations calls, and provide capacity and contingency planning.
- Monitor workflow and assist team leaders in equitable distribution of work.
- Manage internal Service Level Agreements and communicate performance to stakeholders through effective reporting.
- Embrace document automation as a strategic business priority.
- Be accountable for team deliverables, ensuring high quality and timely completion.
- Ensure accurate completion of documentation remediation within designated guidelines.
- Monitor team's adherence to control procedures
- Engage hands-on with BAU and develop as a SME.
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Required qualifications, capabilities and skills
- You must have a bachelor's degree or above
- you must have at least 8+ years of experience
- Be skilled in MS Office applications, including Outlook, PowerPoint, Excel, Word, Access, and Project.
- Have familiarity with a global bank's process and operational environment, including management and external reporting.
- Possess strong business knowledge, specifically in investment banking processes and systems.
- Be capable of managing a team of high achievers with diverse experiences and skill sets using a strategic approach.
- Demonstrate inclusive leadership skills with the ability to identify talent, recruit, coach, mentor, and develop team members to support Operations in achieving strategic goals.
- Handle day-to-day issues while planning and executing projects and initiatives.
- Know when a deep-dive approach is appropriate, with excellent attention to detail.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.