DESCRIPTION:
Duties: Deliver best-in-class business intelligence through dashboards and executive reporting to the Acquisitions Center of Excellence and Line of Business leadership. Build data infrastructure to map complex customer journeys that lead to new product relationships at each step of the acquisition funnel. Measure objectives and key results (OKR's) and goals for the business's account opening performance. Identify growth areas throughout the acquisition funnel based on drivers of enhanced discoverability, personalization/relevancy, and UX. Segment prospects and customers to determine gaps between the ideal and current state of the customer experience. Build business cases that fuel prioritization and investment in new customer journey ideas. Craft test designs, interpret results, translate results into a program's impact on the company, prepare final documents, and present results to senior management in a fast-paced cadence.
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QUALIFICATIONS:
Minimum education and experience required: Master's degree in Business Analytics, Data Science, Mathematics, Statistics, Econometrics, Engineering, Management information systems, finance, or related field of study plus 1 year of experience in the job offered or as Quant Analytics, Data Analyst, or related occupation. The employer will alternatively accept a Bachelor's degree in Business Analytics, Data Science, Mathematics, Statistics, Econometrics, Engineering, Management information systems, finance, or related field of study plus 3 years of experience in the job offered or as Quant Analytics, Data Analyst, or related occupation.
Skills Required: Requires experience in the following: Using SQL to retrieve, manipulate, and analyze large volumes of data to generate data-driven insights; performing data manipulation in Big Data platforms such as Teradata, Toad for Oracle, Microsoft SQL Server, or Snowflake; performing data manipulation and process automation with connects to business intelligence tool; using Alteryx to build and optimize analytics and reporting capabilities; building interactive Tableau dashboards that integrate multiple data sources, ensure data accuracy, and focus on key metrics; building interactive dashboards to measure business performance indicators; performing experiment measurement, sharing the results, and presenting recommendations to stakeholders; analyzing end to end customer shopping journey; performing analytic assignments and projects end to end; diagnosing data discrepancy issues across multiple platforms and data sources; analyzing customer data to solve complex business problems.
Job Location: 8181 Communications Pkwy, Plano, TX 75024. Telecommuting permitted up to 40% of the week.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.