Be a part of Asset and Wealth Management team as a Quality Sr. Associate now!
As a Quality Senior Associate within the global Asset and Wealth Management Fraud organization, you will be responsible for overseeing and executing a segment of our prevention alerts and incident remediations. Your role will involve assessing decision accuracy, adherence to timelines, and procedure adherence accuracy. You will manage a team of approximately five quality analysts and will report locally to a Quality Center of Excellence manager, with a secondary reporting line to the global Quality Review Manager based in the US. Your responsibilities will also include overseeing, collating, and reporting on the team's alert review processing, gathering feedback from evaluated fraud teams, and assisting in migration activities related to the team's new quality oversight system of record. You will also be required to schedule exception sessions, coordinate capacity coverage, evaluate risks, and prioritize events to promote quality improvements in fraud servicing concepts and processes.
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Job Responsibilities:
- Partner with global Fraud Prevention & Fraud Remediation management peers to develop and maintain a Quality Control evaluation program that ensures appropriate controls are in place and being executed in alignment with the procedures(s)
- Apply input from key stakeholders and partners on the strategic direction of exam management and schedule content evaluations
- Lead and support the testing/regression testing and implementation of applications supporting Quality Controls
- Participate in management efforts as a key representative of AWM Fraud Governance, where applicable, that will enhance the AWM Fraud strategy and cross-functional partnerships
- Interact with Internal Audit, Compliance and Operational Risk Oversight as needed
- Develop quality control assessment execution efficiencies for our Fraud Prevention & Remediation teams
- Foster innovation in control design and third party risk management strategy
Required qualifications, capabilities and skills:
- Minimum of 3 years of experience in supervising a team focused on quality oversight, assurance exception research, or process effectiveness assessment execution within or consulting for a large, global financial institution
- Must have excellent English written and verbal communication skills and be able to organize executive level summaries
- Use correct use of common corporate idioms, acronyms and regional references; project management terms, federal regulation abbreviations, regional segment acronyms
Preferred qualifications, capabilities and skills:
- Bachelor's degree preferred, major focused in accounting, finance, business administration or data science
- Strong working knowledge of enterprise-based system platforms for quality evaluation paired with demonstrated expertise in MS Word and Excel (MS Outlook and Teams preferred, but not required if comparative enterprise communication experience held)
- Understand and use correct use of common corporate idioms, acronyms and regional references; project management terms, federal regulation abbreviations, regional segment acronyms
- Experience and evidence delivery requiring global collaboration and cross-functional teamwork, handling exceptions with subject matter expertise
- Ability to manage resources working multiple shifts, partner with a global peer leadership team that spans global locations to achieve the quality review goals and requirements, and have an established hybrid remote office set up to work remote
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.