You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Customer Acquisitions Platforms, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Want more jobs like this?
Get Product Management jobs delivered to your inbox every week.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Crafts the product roadmap for key elements of the Utilities Platform and drive these features from discovery through launch
- Manages key relationships, partner with engineering, architecture, and a diverse set of product teams across the enterprise to understand their needs, further integration with recommendation engine, and drive results
- Communicates effectively and often, Be vocal, Share strategy, roadmap, progress and insights broadly and systematically. Craft the ideal narrative and cadence for different partner and stakeholder audiences
- Serves as a central hub for knowledge by leveraging a deep curiosity about the digital product experience space, actively connect this curiosity and expertise to relevant teams to drive impactful change
- Acts as a Technical & Customer Problem Solver by asking questions to define problems, understanding the platform's role within the Chase ecosystem, and identifying current and potential technologies and approaches to achieve objectives for technical products
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Possess a strong customer focus with the capability to establish and sustain productive relationships with engineers and technical partners, while effectively translating customer needs into clear product delivery or technical requirements.
- Demonstrate strong teamwork and leadership skills by inspiring action and performance within the team and building credibility across the enterprise
- Ability to translate disparate insights and data sources into clear, measurable, scalable features and deliverables.
- Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. Strong partnership, consulting, and influence skills
- Exceptional written and presentation skills a must.
- Experience working in an Agile environment and with Agile project methodologies and tools including JIRA. Know how to navigate JIRA, create issues, and understand more advanced capabilities such as creating dashboards and complex queries using JQL, and you can direct your teams in how to use them.
- Minimum BA/BS degree required or relevant experience
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Demonstrates innovative and creative thinking, capable of generating new ideas and serving as a forward-thinking thought leader.
- Experience working with globally distributed teams, exhibiting a high degree of initiative and autonomy while effectively functioning as part of both in-person and virtual teams.
- Experience in testing frameworks and best practices relevant to banking or financial services industries.
- Exhibits flexibility and adaptability, able to swiftly and smoothly navigate changes.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.