As Vice President of Performance and Investment Analytics in Merchant Services, you will be responsible for identifying the key product and business performance metrics most critical to success of the Acquiring Platform and Rails program, and building processes and visualizations that give executive leadership and the program consistent visibility into performance and investment against each. Foundational to your success will be an ownership mindset, coupled with strong critical thinking and analytical skills. You will be required to step into a range of technology and business situations, identify what is most important for leaders and stakeholders to understand, and determine how best to capture and present this insight to them. The insights your work provides to leadership will be a critical driver in how the program's $300M+ annual budget is allocated across markets, client segments, and lines of business, as well as how the program determines the success of each product it releases. If you are a leader with exceptional executive presence, ability to identify the right strategic approach in a range of situations, and an understanding of how to gather and present data in a way that technology and business leadership can effectively act upon, then this is the right role for you.

Job responsibilities

• Works with executive leadership to identify critical business and product performance metrics that will drive the program's financial and market success
• Partners with business, product, and technology groups across APR to identify existing systems and data sources, bringing into a centralized location for consistent reporting and tracking
• Integrates disparate data and structure it within tools that facilitate seamless and repeated usage by executive leadership, providing key insights for tracking and decision-making
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Creates reporting and dashboards that provide visibility into performance against expectations for key product and business-related metrics, adapting approach based on the type of offering
• Manages relationships with key functional partners outside APR, ensuring alignment of their capabilities with APR's upcoming product releases
• Builds compelling PowerPoint presentations that effectively communicate program performance against expectations with relevant insights into performance impact
• Develops a product strategy and product vision that delivers value to customers
• Leverages strong strategic thinking and analytical skills to drive decision-making processes both independently and in collaboration with executive leaders
• Fosters a team-oriented mindset, leading within the team and collaborating with colleagues across the business to achieve shared goals

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced proficiency in Excel and PowerPoint
• Exceptional strategic thinking and analytical skills, demonstrated through delivery of top-tier results
• Advanced knowledge of the product development life cycle, design, and data analytics
• Ability to manage multiple complex projects simultaneously, with effective project management skills and prioritization instincts necessary to meet ambitious strategic goals
• Experience designing and implementing effective data management and analytics operations for performance-based outcomes
• Understanding of key metrics associated with performance assessment of product delivery and business performance
• Strong attention to detail in designing and implementing structured processes, ensuring thorough documentation and communication at each step
• Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across diverse stakeholder groups, leadership levels, and functions

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Bachelor's degree required, with graduate degree in a related field preferred
• Experience in Tableau

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.