Payment Lifecycle Manager I (Authentications)

The Corporate Investment Banking Custody Operations - Payment Lifecycle - Manager I for Authentications, is a part of our broader Security Services Custody Operations team which is responsible for end to end operational service to our custody clients to ensure timely processing and proactive resolution of outstanding exceptions by being a single point of contact with subject matter expertise.

As a Payment Lifecycle Manager within Commercial and Investment Banking, you will be responsible for end to end Custody Operations Authentications process management & flawless delivery, accountable for proper change management & process improvement. Continuously develop industry/product knowledge and utilize the same optimally for process improvement at all times. Ability to understand customer segments and apply different servicing approaches based on customer knowledge level. Implement and execute development plans for staff.

• Manage execution of daily business as usual tasks to be best in class. Publishing / Review of weekly Key performance indicator & Key risk indicator and to identify and track reasons for deviation from agreed levels. Ensure follow up and escalate for all exceptions or ageing items.
• Ensure client instruction is signed by authorized signatory (in accordance to the client mandate) and that client has authority over the accounts mentioned on the fax
• Ensure call-backs/dual call-backs are conducted in accordance to the Corporate Investment Banking Global Transfer Standard (GTS) Policy to protect both JP Morgan and its clients from fraudulent, unauthorized acts and where possible human error.
• Perform due diligence through completeness check of the client instruction, interpret its contents and apply authentication process accordingly
• Ensure instructions are dispatched to teams addressed by the clients and to appropriate downstream processing queues
• Monitor and confirm details of payment transactions as security measures triggered in fraud alert queue
• Escalate and liaise with Client Facing Team (CFT) and Client Service Account Managers (CSAM) in a timely manner if deemed necessary
• Prioritize and adhere to Service Level Agreement (SLA) whenever possible - every effort should be made to authenticate each instruction within 30 minutes of receipt; however, accuracy of authentication is vital and takes precedence over any SLA.
• Work in partnership with Local OCM / Risk teams for Quality Analysis testing's, Management Information System and Internal and External Audits.
• Play a key role in Audit reviews and checks and attend various internal calls with Product, Network, Client Facing team, etc. and represent Custody Authentications team and add value in ensuring end goal to enhance customer satisfaction at all times - of course ensuring right controls and checks in place to avoid Audit & Compliance issues.
• Create strong resiliency & backups within the team.

• Knowledge of Capital Markets is essential with at least 4 years experience within Custody Operations processes or Wide experience in Global Securities and Back-Office Operations
• Excellent verbal and written communication skills, proficiency in MS excel and ability to clearly storyboard using MS PowerPoint.
• Must be able to work under pressure and make accurate decisions in stressful situations.
• Uses initiative and ability to challenge the status quo.
• Must be able to lead, manage and motivate the teams.
• Always possess client centric focus.
• Good time management skills.
• Appreciates risk and quality issues and handles the same tactfully.
• Able to grasp/learn concepts and procedures quickly.
• Ability to work independently.
• Problem solving skills and attention to detail ability.

• Expertise in Tableau and Alteryx is a plus