Join our team to play a crucial role in safeguarding client transactions and preventing fraud, while building strong relationships and enhancing your expertise in payment validation and fraud prevention.
Job Summary:
As a Payment Lifecycle Analyst, your primary responsibilities include handling the day-to-day validation of client transactions and managing the workflow of fraud prevention initiatives.
Job responsibilities:
- Manage outbound and inbound calls from clients and internal partners to confirm Wires/ACH payments and/or lookalike domains.
- Provide client education on payment validation best practices as well as lookalike domains and how they are employed to defraud businesses.
- Authenticate, validate, and process Check Fraud and ACH/WIRE claims, trace monetary funds through BOFD contacts, and communicate with clients and internal partners to provide standard updates through resolution of the claim.
- Utilize working knowledge of various systems including: Outlook, Navigator, Customer Assist, LAW, ESDS, eServe, Remit One Admin, CCA, Deal Manager, JPM Access, Chase Connect, and Mainframe.
- Prioritize cases to ensure payment cutoffs and Service Levels are met.
- Build and strengthen trusting relationships with internal partners and clients to facilitate an ease of doing business.
- Project a confident and professional presence to our clients and internal partners.
- Escalate immediately confirmed fraud payments and follow procedures to secure the client profiles, and escalate to relationship and management teams.
- Identify patterns/trends in transaction data and ensure accurate and timely documentation of all interactions.
- Support the development and maintenance of policies, procedures, and training materials.
- Partner with the leadership team, other team members, and business partners to resolve client issues and meet business goals.
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Required qualifications, capabilities, and skills:
- Effective Communication: Delivering clear, consistent messages to others via email or the phone. Must have a strong ability to communicate via phone and email with clients and internal partners.
- Knowledge on Wires, ACH, SWIFT & international payment conventions/practices.
- A proactive approach to problem solving, taking ownership of issues, and having the determination to follow through.
- Ability to use creative problem-solving techniques to solve business issues.
- Excellent time management, organizational, written & oral communication skills.
- Ability to utilize critical thinking and problem-solving skills to accurately assess & resolve investigation cases.
- Ability to work in a fast-paced environment and is adaptable to change.
- Flexibility to support adjustments to work schedule; Shifts between 08:00 PM - 08:30 AM Manila Time.
- Ability to multitask while working under minimal supervision.
- Exhibits ability to work effectively in a team environment.
Preferred Qualifications, Capabilities, and Skills:
- Experience and a strong working knowledge of various aspects of and/or Investigations/Fraud Investigations preferred.
All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.