As a Client Operations Associate in Payments, you will be responsible for the oversight and governance of Client Onboarding and Service risks and controls associated with Payments' new products and services globally. You will be required to engage with a multitude of internal stakeholder groups including, but not limited to: Product/Functions, Operations, Client Service, Technology/Platforms, Risk, Compliance, and Legal.
Job responsibilities
- Design and implement risk and control assessment checklists for new or changing products/functions, operations, services, client segments, regulations, legal entities, and technology/platforms
- Work closely with Solutions Readiness and Solutions Commercialization teams to create a unified assessment approach for new or changing products and services
- Anticipate internal and external factors impacting the business' governance and implement plans to mitigate risks (Operational, Financial and Reputational) and capitalize on opportunities
- Work closely with cross functional partners, including senior leadership, to ensure operational and regulatory obligations are met
- Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements. Apply standard project management principles and project support by coordinating/facilitating meetings, managing/overseeing scorecards, milestones, deliverables, timelines, risks, dependencies, issues, etc.
- Demonstrate creative problem solving, solid judgment/decision making skills, ownership and escalation/resolution of risk issues when they occur in a timely manner
- Build and design applicable KPI/metric based reporting and maintain ongoing Governance reporting
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Required qualifications, capabilities, and skills
- BA/BS degree
- Minimum of five years' experience in Payments industry with a good understanding of J.P. Morgan Payments' products and services
- Ability to navigate a large and complex organization with multiple matrix relationships and ability to adapt to a changing environment. Ability to build strong working relationships with business partners in internal/external LOBs
- Self-starter with a proven track record in execution with solid project management capabilities
- Ability to complete work to deadlines, with a sense of urgency thorough effective time management including: goal setting, planning, prioritizing, scheduling, and monitoring
- Excellent report writer and summarizer of complex issues / solutions. Superior presentation and communication skills. Can sell self and ideas
- Demeanor that promotes an inclusive culture of collaboration and teamwork
Preferred qualifications, capabilities, and skills
- Familiarity with data visualization / automation tools - Tableau, Xceptor, Alteryx
- Attention to detail combined with an ability to absorb information and form an opinion or conclusion
- Self-motivation coupled with strong analytical skills and internal process control skills
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.