Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?
The candidate is responsible for processing and/or approving US and Multicurrency loan transactions associated with various supported market segments. Requires interaction with the market partners, relationship managers and other line of business stake holders in order to provide the suitable business solutions and services to their Commercial Banking clients. The candidate is responsible for processing and/or approving loan transactions associated with various supported market segments.
Job Responsibilities
- Book new loans and completing transactions on existing loans
- Review and processing various forms of monetary related transactions on the applicable commercial loan systems.
- Completing transactions and transferring funds to internal general ledger or DDA accounts
- Process transactions for customer relationships using the ACBS, Loan IQ, Servicing Express, VLS loan systems
- Track Incoming Customer's Requests. Miscellaneous debits and credits as they relate to loan funding.
- Exceptional customer service skills - Customer contact focuses on high volume or unique activities requiring interaction with internal market and credit partners. (Ability to calculate interest and fee accruals for billing is required for this role.)
- Research detailed requests from our line of business partners related to processed transactions.
- Resolves transaction exceptions or rejects. Participating in project and working groups as required
- Responsible for meeting service level expectations in addition to team individual productivity and quality goals. Other duties as assigned
Want more jobs like this?
Get jobs in Bonifacio Global City, Philippines delivered to your inbox every week.
Required qualifications, skills and capabilities
- Bachelor's degree plus 1+ years of loan servicing and customer service experience or equivalent is required
- Demonstrates strong verbal and written communication skills and an ability to work quickly and accurately in a high-pressure environment.
- Strong client focus mind-set with proficiency in consulting/advising clients, answering inquiries and providing information, and effectively managing difficult conversations.
- Demonstrated focus on ownership, follow-up, and relationship management.
- Ability to multitask. Attention to detail
- Excellent prioritization and time management skills
- Strong PC navigation skills; proficient in Microsoft Office suite (i.e. Excel, Word, Outlook, etc.).
- Basic mathematics/accounting understanding
Shift Schedule: Night
Internal Application Eligibility Requirements
TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
Meets satisfactory performance standards as defined by the firm
By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or LOB specific guidelines.
Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.