• Manage the team's daily workflow, deadlines, and productivity standards, providing training where needed.
• Think strategically and tactically to design an effective process improvement roadmap. Identify process gaps and areas for process improvement, and assist in implementing solutions.
• Work closely with WLS teams and commercial real estate business functions on operational readiness matters to ensure that anticipated time frames are met.
• Participate in system testing, as needed, which may occur during non-business hours
• Maintain department procedures by partnering with internal resources
• Ensure client complaints are reported, logged, and prepare response to correspond as assigned. Maintain sensitive clients listings, engage and follow up with clients or market partners on escalations/issues, summarize key escalations for use in risk event write ups or CB Controls escalation write ups
• Lead team meetings, performance reviews, monthly 1:1 reviews, monthly quality monitors and one-off coaching/performance improvement opportunities.

Required Qualifications, Capabilities, and Skills

• 3+ years' experience with commercial loan servicing.
• Must have experience in tax escrow.
• Intermediate Excel and PowerPoint knowledge.
• Proven ability to work independently and collaboratively using excellent judgment.
• Must be a team oriented individual with excellent communication, collaboration, and client service skills.
• Must be highly organized, with effective time management skills and ability to work on various projects simultaneously.
• Analytical skills, including ability to use data to make informed decisions.

Preferred Qualifications, Capabilities, and Skills

• Bachelor's degree recommended.
• Intermediate knowledge in performance metrics.
• Extensive experience managing high volume workflow and account assignments

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.