Job Summary
As a Loan Servicing Manager within our financial team, you will supervise a process which performs Deal Setup, process Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, collection of interest, Nostro & Past Due Reconciliation. You will closely monitor the team on a day to day basis to ensure all SLA's (Quantity & Quality) are met and any exceptions are immediately escalated for resolution. This role provides an opportunity to implement strategy and core objectives for the team in line with the global operations roadmap, ensuring all controls and JP Morgan requirements are adhered to at all times.
Job responsibilities
- Bachelor's Degree with a minimum of 17 - 20 years relevant in New loan setup, loan servicing work experience in a Back office/Financial industry
- Candidates with knowledge of loan systems like Loan IQ/ACBS will be an added advantage
- Candidates must have knowledge of Nostro/Cash matching, General Ledger reconciliation, SWIFT and other remittance systems
- Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process
- Strong risk & control mindset
- Experience in driving small to medium sized projects with strong results
- Strong people and performance management skills
- Strong escalation management skills
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Required Qualifications
- Supervise a process which performs Deal Setup, process Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, collection of interest, Nostro & Past Due Reconciliation
- Closely monitor the team on a day to day basis to ensure all SLA's (Quantity & Quality) are met and any exceptions are immediately escalated for resolution
- Supervision & assessing work allocation, identifying areas of capacity during day across all Global sites
- Implement strategy and core objectives for the team in line with the global operations roadmap
- Ensuring all controls and JP Morgan requirements are adhered to at all times and any risk items escalated immediately
- Comply with audit and compliance regulations and be the focal point for internal and external audits
- Be the SME; handle complex Process related queries and clarifications from the Team members
- Critical in providing input, development and management of projects in the team on client transitions, system enhancements, end to end process reviews
- Manage process escalations from internal/external customers
- Maintain high levels of engagement with the Lenders, Credit executives/Underwriters, Client service executives and Bankers
- Ensure timely escalation to Senior management, as appropriate
- Comply with Policies, Guidelines and Controls
- Chair Business Review meeting with executives across the various business supported
- Bachelor's Degree with a minimum of 17 years relevant in New loan setup, loan servicing work experience in a Back office/Financial industry
Preferred Qualifications
- Leadership, development and communication of vision and objectives for the department to all team members
- Working successfully with others, valuing, and utilizing the different skills and experience of colleagues from across the organization, building interdependence to achieve shared objectives and goals
- Experience in managing instances of individual performance and/or development improvement plans
- Trainings: Identify process/soft skills-based trainings to improve individual performances or as part of growth plans, ensure learning plans are in place and that there are no breaches on mandatory/compliance training timelines
- Develop Domain expertise in the team across multiple lines of business to create Subject matter experts
- Performance feedback: Ensure constructive performance feedback is provided to the team members/operations analyst layer each month with specific improvement areas documented & tracked to closure. Escalate where no improvement is noticed
- Hiring: Assist with the process hiring to backfill attrition or new roles
- Motivate the staff to meet the Business priorities. Identify hi-potential talent and have a development plan in place
- Implement a robust Knowledge Management model including the maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.