This role resides within the Payments Implementations organization, within Client Onboarding and Service (COS), and is accountable for supporting the effective execution of the firm wide operational risk and control framework across the Payments Implementations business in Latin America. Specifically, the position provides support to the Implementations teams on matters related to operational risk management, CORE, issue management, risk event management, risk reporting, and audit/exam preparedness.
This position requires a strong knowledge and background in process, risk, and controls management as well as familiarity with regulatory, risk management, and/or audit best practices. You will be expected to collaborate effectively and orchestrate action across peer group Control Execution teams around the globe.
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You will be expected to utilize the firm wide oversight and control frameworks and protocols for strengthening the Payments Implementations control environment, while serving as a Control Execution to the LatAm Implementations staff.
Job responsibilities
- Coordinate with LatAm regional Payments Business Control Managers and lead control-oriented initiatives on behalf of Implementations - as well as build and manage relationships across a broad range of regional Payments business staff and managers
- Oversee resources supporting the implementation and execution of the CORE Program including process mapping and optimization, risk identification, control design reviews, and assessing control testing results
- Oversee and execute issue management control protocols, ensuring Implementations owned control issues (regulatory, audit, compliance identified, and self-identified) are effectively subjected to in-depth root cause analysis and sustainably resolved
- Lead the cross functional triage of risk events, loss events, and data breach events reviewing root cause, and propose effective and sustainable remediation that helps avoid reoccurrence
- Present risk and control related concepts, analysis, and deliverables to Payments business staff and managers - and provide related guidance and supervision to junior Control Execution staff
- Supervise Implementations participation in, and successful execution of, control related programs such as IAS, BCP/DR, UTs, BOTs, TPO, Record Retention, and participate in relevant control forums
- Participate in Control Execution assessments of process, risk, and control areas within the business for purpose of strengthening the control environment across Payments CS&I
- Coordinate / assist in the timely and appropriate update of Implementations procedures documents in support of their alignment with an effectively managed control environment
- Engage in data analysis for the purposes of identifying risk points and trends within the business
Required qualifications, capabilities, and skills
- Fluent in speaking and writing English and Spanish. Portuguese is a plus.
- Extensive experience (approx. 5 to 7 years) in risk, compliance, audit, or operational risk with a deep understanding of risk and control management, RCSA frameworks, issue management protocols, risk event management protocols, and risk governance practices
- Knowledge of Payments business products, processes, and best practices
- Previous management, team lead, or staff supervision experience
- Exhibited experience and success operating autonomously in a complex organization
- Individual must have a strong control orientation with excellent communication skills to effectively engage and collaborate across the global Payments business and relevant support functions - and all three lines of defence
- The candidate must be detail-oriented, organized, entrepreneurial, articulate, and willing to take responsibility
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.