Boost your expertise by navigating intricate Human Resources challenges and shaping new processes. Here, your knack for analysis and keen eye for detail will redefine client experiences.
As a HR Employee Servicing Advisor in the Workplace Accommodations team, you deliver a best in class, simplified, and personalized experience to current employees in support of their accommodations needs. You interact with all employee types at various levels on a range of topics and/or issues requiring strong attention to detail, thoughtfulness, and empathetic support. You adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day.
Job responsibilities
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- Communicates with employees verbally and in writing to resolve specialized or complex inquiries that may require extended support to provide end-to-end resolution
- Initiates interactions with other HR and/or firmwide teams to successfully resolve inquiries regarding accommodations needed in the workplace
- Completes all call and case tracking actions needed to document interactions
- Processes HR related transactions/activities to provide an exceptional customer experience accurately and timely
- Meets service level, quality, and productivity metrics as outlined on scorecards
- Must be able to work flexible hours Monday through Friday
- Must be able to work overtime and weekends to support business needs
Required qualifications, capabilities, and skills
- 3+ years of experience in HR service or Product roles or equivalent experience
- Demonstrated active listening, probing, and reading comprehension skills
- Demonstrated communication and interpersonal skills, with a customer obsessed mindset
- Proven ability to summarize key findings and present concepts to various audiences, from Specialists to Senior Leaders
- Demonstrated analytical skills, including attention to detail, high level of accuracy, and problem solving
- Proven ability to multi-task in a fast-paced environment, adapt to change, and meet deadlines
- Demonstrated proficiency with Microsoft Office suite and HR Systems (me@JPMC, ServiceNow, etc.)
Preferred qualifications, capabilities, and skills
- Case management experience preferred
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.