As the Head of Complex Fraud and Investigations within our Fraud Operations, you will be instrumental in assisting customers who have fallen victim to intricate fraud or scams. Your role will encompass providing daily guidance and management to the Complex Fraud Investigations Team, ensuring tasks align with the bank's operational and fraud-related goals. You will oversee business operations across all designated functions and products, while also assessing control effectiveness, productivity, resource distribution, and quality. Your responsibilities will include steering actions and activities to fulfill business requirements. You will be tasked with creating a team centered on quality and results, identifying and recruiting team members with unique skills and expertise. Additionally, you will be responsible for cultivating a team of fraud experts who are leaders in their field, with the primary goal of reducing our vulnerability to fraud.

The Complex Fraud Investigations team will be the frontline of supporting our customers who have been the victim of complex fraud or scams. Meticulously investigating every aspect to ensure a fair outcome for our customer, and providing insight into trends that we can share with our frontline to provide better prevention moving forward.

The team will oversee how we make decisions within the operation and provide insight and analysis on our outcomes in this space to improve our model moving forward. The team will be responsible for supporting the resolution of complaints related to fraud, working with our front line complaint and operational teams to provide subject matter expertise and ensure a great outcome for our customers. The team will also provide oversight of Quality for Fraud Operations, identifying where we are getting it wrong, overseeing action plans that drive quality improvements and managing exceptions.

Job Responsibilities

• Manage the overal team, coordination and maintenance of Complex Fraud Investigations team, including oversight of processes and controls
• Direct the study and establishment of new and revised systems and procedures
• Meet financial targets
• Lead cross-site / function projects
• Ensure assigned area(s) are adequately staffed and all personnel are trained and developed
• Work with peers throughout the Bank to develop, enhance and implement business strategies
• Build external relationships in functional area

Required qualifications, capabilities and skills

• Relevant in-depth experience in Operational Leadership, ideally in Fraud related roles managing teams of equivalent size
• Experience working with, Controls/ Operational Risk Management at a large, complex banking organizations in an Operational setting
• A strong track record of managing relationships at a senior level
• Proven management skills, including the ability to identify and develop new talent and to think and act strategically
• Able to work independently in a dynamic environment of change, challenge and multiple deadlines and priorities, high attention to detail
• Excellent communication skills, including active listening and the ability to capture and deliver key takeaways from engagements in writing
• Ability to perform under pressure and to manage competing priorities under tight deadlines

Preferred qualifications, capabilities and skills

• Detailed understanding of Fraud Operations within Banking
• Demonstrable understanding of banking regulations, ideally with a Fraud focus

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ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.