This role provides an excellent opportunity to apply your critical thinking and problem-solving skills in a dynamic and challenging environment. As a Senior Customer Success Associate, you will control execution across the expense approval strategy and experience.
Job responsibilities
- Process documentation, operational workflows, visual presentations and product enhancement process / project management
- Process operationally , including performance of system data entry and approval activity tracking to enable proper reporting & business analytics
- Review emerging trends in issues gathered from clients and customers to drive process improvements and determine the root cause of approval question/ issues
- Prepare organization for upcoming technology or policy changes through change management, process documentation, training, learning sessions and demos to team members, clients and stakeholders
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Preferred qualifications, capabilities and skills
- Minimum of 4+ years' experience in operations, customer/client servicing, procurement, or other service delivery customer facing roles
- Experience with operational workflow design and control assessments
- Detail-oriented with strong execution of operational requests.
- Strong interpersonal and communication skills with keen attention to detail and accuracy (including experience and skills interfacing with senior leaders)
- Strategic thinking and decision making skills (i.e. proactive approach to problem solving, taking ownership, and follow-through developing actionable recommendations)
- Working knowledge of Ariba, Beeline, Concur or SAP reporting, a plus
- Knowledge of Source to Pay, Expense and Approvals business processes, a plus
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.