As a trusted advisor, you will have a vital role in driving the approval experience for the firm's most senior leaders.
As an Approvals, Senior Associate, in Global Supplier Services,you will directly support the Approvals as a Service program for Operating Committee members as a primary objective in addition to other GSS Approvals team and Product Management objectives. The Global Supplier Services (GSS) Approvals team owns the vision, strategy and execution of the approval experience across the Supplier Services suite of products, which includes Expense approvals, controls, and the employee experience.
As an Approvals, Senior Associate within the Global Supplier Services, you will play a crucial role in promoting the approval experience for our firm's most senior leaders. You will directly support the Approvals as a Service program for Operating Committee members, in addition to contributing to other GSS Approvals team and Product Management objectives. Our team owns the vision, strategy, and execution of the approval experience across the Supplier Services suite of products, which includes Expense approvals, controls, and the employee experience.
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Job Responsibilities:
- Provide approvals support & servicing for JPMC senior leaders and Operating Committee members.
- Organize and participate in in-person education and user experience feedback sessions with OC executive assistants as well as other stakeholders within the JPMC Executive Gallery.
- Develop and maintain strong relationships with key stakeholders which may include OC Members themselves, based on trust, data and service delivery.
- Summarize approval requests in a structure and format suitable for an executive audience & customer.
- Process management & prioritization: Assessment of the "readiness" for an approval given OC approver preferences, pre-approvals, cadence, and policies - making decisions on next approval steps & approval priority. Can include pushing back on requests that are not yet "ready."
- Provide guidance and support to customers / stakeholders. Includes identification of multiple solutions and making a recommended approach in line with policies, processes and customer preferences.
- Engage GSS and Business teams, when appropriate, to offer expertise, guidance, potential solutions and best practices.
Required qualifications, capabilities, and skills:
- BA/BS or equivalent in finance, business, communications, client relationship management, or a customer-service related field
- 4+ years of experience in customer/client service, communications, operations, or other executive service delivery field
- Excellent communication skills (both verbal and written), with experience as well as comfort interfacing with senior / executive leadership
- Strong attention to detail and accuracy, includes proofreading and purpose-driven writing
- Proven ability to deliver high levels of customer satisfaction
- Strong interpersonal skills and can adapt and work well with diverse sets of situations and people
- Ability to build relationships (and trust) to interface effectively across all levels and diverse employee groups
- A proactive approach to problem solving, taking ownership, and follow-through. Develop actionable recommendations
- Solid listening, strategic thinking, and decision-making skills. Ability to pick up new concepts and technology quickly
- Great team player. Self-starter/ proactive/ willingly does what is required to deliver a superior product
Preferred qualifications, capabilities, and skills:
- Working knowledge of the Financial Services industry, Sourcing, Procurement, or Approval processing
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.