Job responsibilities
- Will be part of China CIB Markets Technology team, responsible for China Futures & Options markets infrastructure support and ownership, onshore system production management.
- Executing routine IT operation, such as monitoring and maintaining servers, network equipment (include Switches, Router, and Firewall) in data center.
- Installing, maintaining and administering servers and user equipment.
- Undertaking IT infrastructure-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
- Providing end-user support: responding to users' IT requests or issues, logging ticket, resolving problems, following up or escalating to technical teams if needed.
- Communicating with technical teams of the parent Group (in Singapore, Hong Kong, China Mainland) and seek technical support or advice if needed.
- IT Production Support: End user support, system administration of infrastructure (like Zabbix, CyberArk and Windows/Linux), IT operation, project coordination.
- Performing computer hardware and network device procumbent, testing, installation, maintenance.
- Maintaining and assisting users to operate office equipment, such as user workstations.
- Ensuring security patches and antivirus software on workstations and servers are updated regularly.
- Occasionally working beyond normal business hours, weekends, or public holidays, e.g. scheduled or emergency maintenance.
- Maintaining up-to-date IT inventory records, such as PCs, laptops, screens, servers and network equipment, etc.
- Producing routine reports, such as internet usage statistics, lease line usage, infrastructure capacity monthly statements. Assisting IT projects and ad-hoc tasks, such as hardware or migration, system implementation, vulnerability remediation.
- Work with regional and global teams to help drive continuous improvement and efficiencies across the LOB/firm.
- Support local regulatory reporting and Exchange system setup and ongoing new requirements.
- Take the shift work to support day session and night session business work.
- Other tasks assigned by Head of IT, or Manager of IT Infrastructure.
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Required qualifications, capabilities, and skills
- Bachelor's degree in computer science/Information system/Network.
- At least 5 years of infrastructure support experience.
- Familiar with infra monitor products, such as Zabbix/SolarWinds.
- Familiar with Windows/Linux server, network design, switches, router, Virtual machine, and firewall.
- Minimum 3 years of experience in administering Windows 2019, Linux Red Hat
- RHEL/Cisco/AWS/CISSP senior certificate is preferred.
- Experience in supporting Trading desk/Futures Options Trading application is preferred
- Good interpersonal and customer service skills.
- Verbal and written communication ability in both English and Chinese.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.