Are you ready to take the lead in delivering exceptional service quality across a diverse range of mutual fund products? We are seeking a dynamic Operations Service Delivery Manager to spearhead our dedicated team, ensuring top-tier service for our valued clients. In this pivotal role, you will manage client interactions, oversee escalations, and communicate key performance indicators to senior management.
As an Operations Service Delivery Manager within the Fund Accounting Service Delivery Team, you will lead the location team responsible for ensuring high quality services across all mutual fund product offerings. On a daily basis you will be responsible for leading the team servicing a diverse client base, managing escalations and communicating status updates and KPIs to senior management. You will also be accountable for building and maintaining a network of partners throughout the organization in order to promote client focus and drive overall service quality.
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Job responsibilities:
- Lead the team responsible for all client interactions for multiple key clients within Fund Accounting.
- Build & maintain stable relationships with the clients to support key interactions and seamless escalation.
- Represent Fund Accounting in all client & internal interactions
- Be responsible for client on-boarding, off-boarding and fund events, as well as issue management, investigation, escalation and remediation, and daily BAU query management and resolution
- Implement client and regulatory driven changes to operating model while being the primary escalation point for issues, service and progress updates
- Work across the organization to determine process improvements and drive the roll out of key firm-wide operational initiatives
- Maintain close partnership with internal stakeholders
Required qualifications, capabilities, and skills:
- 10-15 years of experience in Fund Accounting operations
- Technical-savvy, demonstrating skills within accounting principles and theories
- Ability to demonstrate strategic thinking combined with strong analytical skills
- Inclusive leadership and staff development skills with prior team management experience
- Ability to make balanced decisions and effectively represent our brand.
- Ability to deliver amid continuous change in a high paced environment
- Ability to collaborate with clients and effectively manage client expectations
Preferred qualifications, capabilities and skills:
- Experience working across multiple business areas and functions to deliver results
- Excellent written and verbal communication and presentation skills
- Experience within Change Management
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.