Experience Design Lead for Securities Services, guiding projects from research to final design in the Commercial & Investment Bank.
Job Summary
As an Experience Design Lead for Securities Services in the Commercial & Investment Bank, you have the understanding of the customer and business needs, strong collaboration with your peers, thoughtful planning and coordination across product development teams, taming complexity for our users, and participating in the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs.
In this role, you will not have direct reports but will direct and collaborate with small multi-disciplinary teams, including Experience, UI Solution and Content Designers.
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Job Responsibilities
- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain
- Work collaboratively and provide leadership within a multi-disciplinary design team to create and enhance product experiences across our Securities Services offerings.
- Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
- Contribute to product vision, roadmap, requirements, and project plans with Product Managers and Engineers
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer centric solutions
- Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers
- Communicate expectations within the design team for standards of quality through establishing a vision, providing creative direction, and conducting critique
- Demonstrate strong communication skills and effectively articulate design concepts within a business environment.
Required Qualifications, Capabilities and Skills
- Bachelor's Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
- Financial Services experience or domain of comparable complexity
- Minimum of 6 years of relevant work experience
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
- Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
- Advanced skills in Interaction Design, Visual/UI Design, and Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping
- Able to show how your understanding of technical constraints and opportunities informed your design solutions
- Prior work shows an understanding of business value and product strategy leading to successful design outcomes
- Comfortable facilitating and leading workshops with broad product stakeholders
- Comfortable and confident when presenting work to executives
Preferred Qualifications, Capabilities and Skills
- Experience with service design approaches and artifacts such as blueprints and journey maps
- Advocate for Accessibility Guidelines and Inclusive Design practices
- Experience working with design systems to accelerate design and technical delivery
- Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards
- Financial Services experience, or comparable complexity
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.