Plano Town Center (31064), United States of America, Plano, Texas

Experience Design Lead

This is a Hybrid position located in Plano, TX. Relocation to Plano, TX is required if you're not located in the Dallas, TX area.

We are currently seeking a Lead UX Designer to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers' day-to-day financial activities.

We are passionate about advocating for user needs and delivering innovative, world-class products that redefine our customers day-to-day financial activities.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

• Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences
• Translating complex ideas into understandable concepts that evolve and enhance the product experience
• Engaging in portfolio prioritization to help set the strategy and product road map for the team
• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
• Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing
• Championing prioritization of design centered product enhancements grounded in research and analysis
• Working with partners and teams across various geographies
• Embracing and advocating for an experience mindset

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer or associate pain points and opportunities
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
• Driving end-to-end product design by:
  
  
  • Working with researchers to understand customer needs and define opportunities through usability and empathy studies
  • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
  • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
  • Planning and facilitating workshops with internal and external stakeholders to align with business needs
  • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
  • Storytelling and presenting visual concepts to various stakeholders
  • Guiding the creation of high fidelity design assets for acceptance, development, and delivery to market in partnership with product, design, business, and tech.

• At least 6 years of experience with user experience design

• Experience designing for cross channel experiences
• Comfortable working with a variety of business partners and delivering outcomes
• Familiarity with design and prototyping tools, such as Sketch and/or Figma
• Familiarity with working in an established design system
• Experience managing a cross-functional team