Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences.
As a Customer Success Associate in Employee Platforms, you support customers in their journey toward achieving their desired outcomes. Work closely with the Customer Success team and other cross-functional groups to ensure a seamless customer experience while gaining the skills you need to grow within your role.
Job responsibilities
- Helps execute product adoption, expansion, and retention activities to support the customers
- Attends and participates in regular meetings while keeping thorough notes to ensure accountability for customers
- Deliver training and host events (in person and virtual) to customers on Products and Services (encompassing HR, Technology and Workplace)
- Cater to support walk up customers' needs like concierge services
- Investigates and resolves customer issues in a timely and efficient manner
- Tracks and analyzes key metrics to measure customer success
- Provides help support to customers on their queries related to technology, workplace, and HR queries
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Required qualifications, capabilities, and skills
- Required to work onsite at the office 5 days a week.
- 2+ years of experience or equivalent expertise in customer success or a relevant domain area
- Strong verbal and written communication skills and presentation skills
- Comfortable using technology with a willingness to learn new technological skills, programs, and tools
- Demonstrated analytical skills and critical thinking ability
- Show confidence and demonstrate the capability to deliver product training in front of a large group of audience in an interactive and engaging way, both in person and virtually.
- Excellent relationship management, communication and interpersonal skills.
- Fluency in spoken and written English and Chinese (Cantonese and Mandarin).
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.