Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?
As a Credit Support Manager for the Credit Monitoring CoE, you will be managing a team of Credit Support Specialists who are responsible for assessing compliance with credit agreement terms for an assigned portfolio of borrowers. In this role, you will regularly collaborate with global counterparts to align with policies, procedures and other best practices. The Team partners globally with our Credit Risk organizations, Bankers, and other internal operational teams.
Job Responsibilities
- Ensure achievement of service levels across multiple processes
- Drive a strong risk and control environment including prevention/early identification of errors and above satisfactory quality performance
- Provide regular coaching to specialist to exceed expectations in their current role and set a clear path for career progression and mobility
- Follow up on all Quality Control & Quality Assurance cited errors performing root cause analysis when necessary. Determine if errors are a result of training issues, knowledge gaps or unclear procedures. Partner with leadership to develop plans to address errors at the process, individual, or procedural levels
- Provide subject matter expertise on all aspects of Credit Monitoring and/or Quality Control
- Take the lead on resolving escalations received through multiple channels; performing root cause analysis and partnering to reduce future escalations
- Work with Risk/Control partners to proactively identify and close any control gaps that may exist; interact with internal/external auditors, Credit Review and regulators
- Manage people working within the team and mentor/coach members to achieve their career goals
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Required Qualifications, Skills and Capabilities
- Bachelor's degree in Business/Accounting.
- 2+ years experience in Credit Monitoring and/or Quality Control with legal and financial documents analysis
- Strong understanding of commercial loan products, including documentation and credit agreements
- Strong verbal & written communication to effectively communicate with various stakeholders and across levels
- Ability to work independently with minimum supervision including demonstration of good time management and strong proficiency in using MS Office tools including MS Excel
- Excellent decision-making and strong analytical skills including the ability to probe sensitive issues while maintaining the highest level of integrity and objectivity
- Demonstrate the ability to function in a global environment, partnering jointly, in a cooperative manner, sharing information with co-workers and peers and support department and team plans, programs, and policies
Preferred Qualifications, Skills and Capabilities
- MBA Graduate
Shift Schedule: 10am-7pm PHT but may need to attend calls at night
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.