As a Lending Account Manager III within Card Lending Services (CLS), you will have the opportunity to supervise the daily operations of multiple commercial credit analyst teams and the proof of income team. You will be part of a dynamic team managing commercial credit card operations, underwriting business card and corporate liability card requests for our new and existing customers. In addition, you will have the responsibility to manage the proof of income team within CLS, providing a comprehensive and engaging role.

Job Responsibilities:

• - Providing direct and professional feedback to commercial credit analysts including secondary deal reviews and providing further enhancement to an analyst's underwriting rationale. Also, managing day-to-day activities which includes schedule adherence, quality, production, turnaround times and commercial lending process (including financial spreads and underwriting)
• - Completing in-person or virtual side by sides to provide direct feedback based on an team member's designated daily tasks while providing guidance to improve turnaround time, quality and overall production
• - Managing to departmental expectation which include schedule adherence, production standards, turnaround times and quality standard by creating daily reporting
• - Handle request inquiry and escalation calls, where applicable
• - Complete and manage to daily/weekly/monthly expectations for production, turnaround times and quality
• - Review daily, weekly and monthly reports to ensure team consistency
• - Identify operational efficiencies and provide clear concise recommendations to improve, where applicable
• - Strong ability to plan, prioritize and execute tasks
• - Complete ad-hoc projects and requests as needed

• Minimum 5 years of commercial operations management experience with a concentration in business card or commercial card lending;
• Minimum 5 years commercial and business judgmental underwriting experience required;
• Successful completion of a major corporate bank commercial training program (or the equivalent corporate banking/corporate finance or accounting experience);
• Possess accounting and finance knowledge, and commercial banking experience;
• Thorough understanding of judgmental commercial credit risk assessment, including in-depth understanding of financial statements, balance sheets, income statements, and statements of cash flow
• Superior oral and written communication skills, with proven ability to interact effectively with customers and internal stakeholders at various levels in the organization;
• Proficiency in judgmental commercial underwriting transactions and analytical skill sufficient to enable independent development of commercial and business card requests for all industries, line sizes and complexity;
• Strong analytical and problem-solving skills;
• Approach problems logically and with good judgement to ensure the appropriate outcome for customers and the firm, making appropriate decisions quickly and effectively;
• Proven ability to communicate verbally and in writing with internal and external customers and with various levels of management;
• Strong ability with a proven track record of providing coaching and talent development;
• Ability to manage within a high-paced team environment;
• Demonstrate resiliency and adaptability in a fast-paced environment
• Possess strong customer focus with the ability to have detailed conversations with our customers, while documenting conversations thoroughly and concisely
• Abide by all applicable regulatory and department practices and procedures
• Be results-oriented and demonstrate enthusiasm, resilience under stress, and a will-to-win attitude
• Flexibility in adapting to changing volumes, tasks and areas of focus;
• Ability to investigate, recommend and initiate process improvements;
• Open to change, with the ability to quickly learn new processes and adapt to ever changing environment;
• Self-starter with strong initiative;
• Demonstrated strong analytical thinking, sound problem solving, and independent decision- making ability
• Computer skills specific to Microsoft products and proprietary systems, including ability to navigate multiple systems/windows simultaneously;