Great opportunity to demonstrate excellent problem solving and decision making skills. Deliver all services within the firm's Business Principles. Execute workflows to deliver products and services to meet or exceed the needs and expectations of all JPMC internal and external clients.
As the Conference Center Meeting Planner, you will be responsible for arranging internal meetings; acting as the single point of contact for the client, engaging event partners as needed and supervising staff to exceed client expectations. The ideal candidate will have excellent problem solving and decision making skills, work well under pressure and be highly organized.
Job responsibilities:
- Coordinate and plan meetings and events within designated center. Work with internal partners in reception, catering, audio visual, security, and facilities to meet the clients' expectations. Meet and greet each client daily, provide personalized high touch customer service .
- Adhere to standards of operations established for Conference Center
- Handle day to day challenges with a proactive approach
- Ensure maximum utilization of space to achieve yearly utilization goals
- Maintain a professional, flexible, "can-do" level of service
- Participate in daily operations meeting as well as weekly review
- Execute pre conference call/meeting, and post conference call/meeting when applicable
- Manage space issues, escalate unresolved issues to manager
- Cover reception desk essential functions; answering telephone calls, returning emails promptly as required
- Prepare daily reports related to the operations and KPIs of the Conference Center
- Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports
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Required qualifications, skills and capabilities:
- Three (3) plus years of experience in 5-star hotels specializing in Food and Beverage Event Planning with high touch customer service
- Effectively manage guest experience and expectations through a high level of tact, poise, and diplomacy
- Highly organized and detail oriented with the ability to multi-task and apply judgment to priorities
- Strong grasp and understanding of conference center food and beverage menu
- Working knowledge of audio visual systems , event layouts, ingress and egress scheduling , supplier/vendor management
- Flexibility to deal with a fast-paced, diverse environment
- MS Office skills, knowledge of EMS booking system (a plus), Social Tables
- Must be willing to work flexible shifts covering conference center hours and different locations
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.