Join JPMorgan Chase & Co. as a Collections Specialist and be part of a team that values diversity, integrity, and teamwork. We offer a dynamic work environment with opportunities for growth and development, competitive base salary, and a wide range of benefits. Your role will be crucial in helping our customers manage their financial obligations while contributing to the success of our business.
As a Total Loss Senior Specialist II within our Collections team, you will engage with customers to collect on past due accounts, offering solutions and options to meet their needs. You will navigate multiple technologies and maintain a strong customer focus, ensuring respectful and empathetic interactions. Your role is vital in supporting our customers and contributing to the firm's success.
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Job Responsibilities:
- Collect on past due accounts while maintaining a customer-centric approach.
- Communicate effectively with customers in a metrics-driven environment.
- Navigate multiple technologies while staying engaged with customers.
- Demonstrate excellent negotiation and decision-making skills.
- Exhibit strong communication skills and a focus on customer satisfaction.
- Treat customers with respect and respond with empathy.
- Show sensitivity and compassion in difficult situations.
- Demonstrate personal excellence, including punctuality, integrity, and accountability.
- Work independently and collaboratively within a team.
- Think critically and exercise independent judgment.
Required Qualifications, Capabilities, and Skills:
- High School diploma/GED required.
- Willingness to work in a 100% phone-based customer interaction environment.
- Minimum of two years of customer interaction or support experience.
Preferred Qualifications, Capabilities, and Skills:
- Proficiency with basic computer functions, including navigating a Windows-based environment.
- Auto and Collections experience.
- Previous negotiation skills.
- Experience in a customer support role, either by phone or face-to-face.
- Strong proficiency in using computer applications and conducting internet searches.
Work Schedule:
Work schedules will vary, including evenings and weekends. Candidates must be flexible to accommodate training and operational hours. Specific details will be provided by the Recruiter.
Why Join Us?
At JPMorgan Chase & Co., we offer a competitive base salary and a wide range of benefits, including paid time off, savings programs, health care, insurance plans, and tuition assistance. We invest in your development with industry-leading training and provide opportunities for professional growth and advancement. Join a high-energy team that values diversity, integrity, and teamwork.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.