Join our dynamic team and drive impactful client solutions in the Securities Services sector. As a Vice President, you'll have the opportunity to lead complex projects, collaborate with diverse teams, and contribute to our global success.
As a Client Solutions Manager Vice President within the Securities Services team, you will lead the delivery of innovative solutions across global markets. You will work closely with clients and internal partners to ensure successful project execution, enhancing our firm's reputation and client satisfaction. You will manage a diverse client base, including asset managers, banks, and government entities, ensuring their needs are met with precision and excellence. Your role will involve strategic planning, risk management, and continuous process improvement to drive our implementation services forward. You would manage client programs and make sure the programs were delivered on time, within budget and to the highest standards of quality.
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Solutions and Implementation activity encompasses all Securities Services products including but not limited to Custody, Fund Accounting, Fund Admin, Hedge Funds Servicing, Investment Analytics, Compliance, ETFs, IMOS, Private Equity and Real Estate Services, Securities Lending, Collateral Management, Prime Custody and Trading Services. The scale of activity will range from single product implementations to large, complex deals involving multiple products and multiple entities and includes a range of constituents.
Job Responsibilities:
- Lead execution of key implementation projects managing both direct and indirect resources across multiple locations and disciplines
- Drive the client requirements gathering process, propose and influence target solutions for the client.
- Ensure client requirements are understood and work closely with internal partners to design, document and ensure appropriate sign off on scope and solutions.
- Own and drive project activities including, but not limited to develop and manage project delivery plans; Facilitate negotiating of client legal agreements; Execute plans with robust governance and reporting; Actively mitigate and manage project risk by coordinating timely resolution of issues; Scope containment and change management; Manage and motivate virtual working teams across multiple locations and disciplines; Execute post implementation and production satisfaction reviews to continually improve practices.
- Ensure all controls and procedures are complied
- Own all project communication to internal and external stakeholders
- Complete all of the above while delivering high levels of internal and external client satisfaction
- Contribute actively to strategy for delivering excellent client implementation services
- Improve processes continuously by identifying potential tactical and strategic enhancements to implementation processes and driving results
- Drive initiatives proactively within internal teams and department-wide as agreed upon
- Collaborate with Sales and RFP teams in the pre-win phase to ensure effective representation of the Implementation team
Required Qualifications, Capabilities, and Skills:
- 5+ Years in Financial Services particularly Securities Servicing Industry with 3+ years in a client facing project management role or commensurate experience
- Working knowledge of multiple Securities Services products such as Custody, Fund Accounting, Fund Admin, Hedge Funds Servicing, Investment Analytics, Compliance, ETFs, IMOS, Private Equity and Real Estate Services, Securities Lending, Collateral Management, Tri Party
- Project and program management skills
- Clear, articulate and concise verbal and written communication
- Client-facing skills
- Proven track record of influencing and working collaboratively with various internal teams, including sales, operations, technology, and product management.
- Strong presentation skills
- Keen eye for identifying and resolving risks
- Ability to systematically remove ambiguity from projects
- Relationship skills - ability to gain access to individuals within a wide range of functions in the organization; earn a reputation for integrity, intelligence and problem solving
- Proficiency in English, Mandarin, and Cantonese
Preferred Qualifications, Capabilities, and Skills:
- Work well in an evolving environment
- Highly structured and methodical in execution
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.