The Asia Pacific Payment Solution Center handles day to day solution to client inquiries. Join our team to build your career in a culture that values innovation, creativity and excellence.
As a Client Service Specialist IV within the APAC Payment Solution Center team, you will be responsible for providing prompt and value-added services and solution to telephone and email enquiry for JP Morgan's Payments clients.
Job responsibilities:
- Handle day-to-day client inquiries and requests relating to their accounts and transactions
- Resolve external and internal inquiries pertaining to J.P. Morgan's Wholesale Payments core cash products and track and monitor inquiries via an Inquiry Management tool
- Resolve customer issues and queries in a way that reflects and expresses excellent customer service
- Ensure risk/compliance guidelines are always followed while meeting client needs
- Identify and escalate issues in a timely manner
- Coordinate/Follow-up with Internal Partners
- Liaise with other functions to ensure clients receive satisfactory resolution in a timely manner
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Required qualifications, capabilities, and skills:
- Excellent oral and written business communication skills, as well as ability to present information clearly and concisely
- Strong interpersonal skills, excellent problem-solving abilities, attention to detail and resolution skills
- Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome
- Aptitude to work in a fast-paced environment while balancing the needs of the clients with associated risks and interests of the Firm
- Ability to balance productivity with high level of accuracy
- Ability to multitask in a fast-paced environment
- Detail-oriented; thorough in their review and able to follow through to resolution
- Ability to work independently and in a team
- Flexibility to support adjustments to work schedule
- Fluency in Cantonese, with the ability to understand, speak, read, and write
Preferred qualifications, capabilities, and skills:
- Knowledge of J.P.Morgan's Payment core cash product offering and client portals
- Knowledge on ACH, USD Wires/SWIFT and international payment conventions/practices
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.