Requisition #: 19081
Functional Area: Account Management; Audit/Risk/Compliance; Client Service
Employment Type: Full-Time
Work Options: In Office at Location Specified Above #LI-Onsite
Work Hours: Monday - Friday 8am - 430pm CST

Position Summary

J. J. Keller is hiring aClient Service Specialist! Are you passionate about helping clients in a non-call center type environment? Are you seeking variety in your day-to-day work? Do you want to work for a company who makes a difference in the lives of their clients, their employees, and your local community? If you answered YES to any of those questions, then this role might be a good fit for you, and we encourage you to check it out further!

• Building relationships with your client base and frequently communicating with them via phone and email.
• Running and formatting reports to share with your clients.
• Collaborating with internal teams to ensure your client base's information and documentation is accurate.

• Establishes and maintains relationships with assigned clients and manages client relationship. Serves as the primary interface between J. J. Keller and the client, to include such tasks as:
  • Maintaining an open line of communication via phone, e-mail, fax, and correspondence
  • Educating clients on regulatory requirements, providing interpretations and best practices
  • Determining clients' needs and how J. J. Keller can best serve those needs
  • Researching and resolving invoice and payment issues
  • Updating client specific profile information
• Monitors client responsibilities to ensure compliance with service requirements; analyzing compliance trends and if applicable, developing formal improvement programs.
• Ensures company and client-specific processes and procedures are completed accurately and in a timely manner. Assists with internal documentation of processes and procedures.
• Updates and analyzes client-specific reports.
• Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.
• Assists with the implementation of new clients, including initial audits.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.

• Starting wage of $24/hr.
• Monday - Friday, with the ability to flex working time
• Annual Reviews, Merit Increases & Quarterly Bonus Program
• Medical / Dental / Vision Insurance
• Tuition Reimbursement, eligible your FIRST DAY
• 401(k) with Employer Match + Annual Company-Funded Profit Sharing
• 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday
• On-Site Fitness Center + Cafe + Free Wellness Clinic

• Jean-friendly environment, every day of the week!
• Cafe that offers breakfast, lunch and multiple a la carte items
• FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
• FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost
• Near 1-mile long walking trail that wraps around the campus
• Multiple collaboration stations

• 3 years of total office experience with 1+ year of client services experience in a professional services environment.
• Post-secondary education in a business-related field preferred.
• In lieu of degree or experience, would consider a combination of education and related office experience.

• Proficiency in MS Word with intermediate Excel skills required.
• Strong organizational, problem solving, communication, and critical thinking skills.