Are you ready to make a difference in the world of global banking? At J.P. Morgan, we offer you the opportunity to grow your career while delivering best-in-class service to our clients. As part of our team, you'll work in a collaborative environment that values your skills and supports your professional development.
As a Client Service Assistant in the Payments team, you will play a crucial role in ensuring client satisfaction and managing risks. You will be responsible for handling client inquiries, managing documentation, and supporting various team activities. Your work will directly impact our clients' experience and contribute to the success of our global operations. We value teamwork, attention to detail, and a proactive approach to problem-solving.
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Job Responsibilities:
- Resolve phone and written inquiries from clients and internal partners to ensure first call resolution.
- Log and track all incoming work in the tracking system on a real-time basis.
- Provide client updates on unresolved cases.
- Deliver a high standard of client service by partnering with other departments locally and globally.
- Advise management of any potentially damaging relationships and operational deficiencies.
- Escalate issues in a timely manner and obtain exceptional item approval where appropriate.
- Recommend updates to the Procedures Manual.
Required Qualifications, Capabilities, and Skills:
- Original copy of Certificate of Employment Assistance Eligibility [보훈취업지원대상자 증명서].
- Good command of English and Korean.
- Excellent verbal and written communication skills.
- Enjoy assisting with clients' inquiries in an efficient and accurate manner.
- Ability to provide quality services in a high inquiry volume environment.
- Accuracy and ability to follow through.
Preferred Qualifications, Capabilities, and Skills:
- Detail-oriented.
- Ability to work independently and in a team.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.