Client Service Analyst - Tenant Lease

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

As a Client Service Analyst in the Tenant Lease team, you will be responsible for effectively resolving external & internal client requests related to the client's tenant lease security deposit accounts. This involves simplifying their administrative tasks by maintaining their accounts and completing their requests, doing the necessary follow-ups and coordinating with internal partners to ensure these cases are resolved. You will be expected to adhere to Tenant Lease Security Services Policies and Procedures, build understanding and knowledge of commercial treasury management products and services, and gain knowledge on function-specific system applications.

• Understand client requests, be responsible for providing timely follow-up to clients and be accountable for client satisfaction through the ownership of the problem
• Complete client cases by adhering to the Tenant Lease Security Services Policies and Procedures
• Build knowledge of commercial treasury management products and services
• Serve as a liaison between Relationship team, Treasury Management Sales and Implementations to provide the best service to the client, your department and the firm
• Prioritize daily workload to maximize productivity utilizing time management and organizational skills
• Follow all established policies, procedures and practices
• Work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner
• Build knowledge of tenant lease products and services

• Ability to identify and anticipate client/customer needs and apply understanding of client/customer needs or perspectives to solve problems and drive outcomes
• Remains professional, helpful, and responsive to client/customers' needs while adhering to JPMC Standards
• Verifies correctness and completeness of work through multiple reviews and/or validation with relevant stakeholders or data sources, as needed
• Ability to systematically organize, compare, and evaluate various aspects of a situation and environment to comprehend and identify key or underlying information
• Able to identify and prioritize key tasks taking in to account urgency and timeline requirements
• Executes and monitors progress of multiple tasks/activities to ensure completion and timeline requirements are met
• Escalates any risks or issues related to completion of required tasks
• Accepts responsibility for individual and team successes by promoting an inclusive environment
• Works with others collaboratively to integrate ideas, achieve common goals, and enable each person to fully contribute to the team
• Ability to work in a collaborative work environment and being part of a team
• Delivering clear, consistent messages to others via email or phone. Must have a strong ability to communicate via email with clients and internal partners.

• Bachelor's degree preferred, or equivalent work experience
• Preferred minimum of 1+ years of customer service, operations, sales or portfolio management experience, preferably with work experience primarily in banking or the financial service industry.
• Maturity in handling situation and ability to deal with conflicts constructively. Project a confident and professional presence to our clients, other bank departments and the community
• Using business knowledge and technical skill to solve client problems and enhance business results; collaborating with clients to develop and implement solutions.
• Conveying information and ideas to a group of people in a clear and interesting way; facilitating the exchange of ideas among the group. Driving results by taking initiative. Taking the opportunity to spot, support and implement improvements.
• Prioritizing and executing initiatives, tasks and details in an efficient manner. Getting others to see something from a given perspective. Looking at options to evaluate risk and impact on the firm and other employees; owning your course of action.
• Efficiently managing multiple projects at the same time. Developing innovative solutions to problems. Cultivating new relationships to support clients; collaborating to build rapport.