Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Transformation team to partner with the Business
As a Client Service Analyst in the Transformation team, you will be responsible for various customer service activities as well as operational controls for an assigned portfolio of clients. In this role, you will serve as the primary point of service contact for each client across multiple services like user onboarding, account set ups, operational and regulatory controls, troubleshooting etc.
Job Responsibilities:
- Provide prompt and value-added inquiry services and solutions for JP Morgan clients for products such as Global Research and Data Query.
- Onboard clients to read research on the JPMM platform and other vendor platforms.
- Handle day-to-day client inquiries and requests relating to their research access.
- Take ownership of pending cases by following up closely and providing proactive updates to clients.
- Ensure risk/compliance guidelines are followed at all times while meeting client needs.
- Identify and escalate issues in a timely manner.
- Partner with Technology, Product, and Business to improve overall client experience through system digitization and an improved service delivery model.
- Lead and facilitate internal stakeholder discussions and forums with clear outcomes and actions to initiate a consistent strategy.
- Own and initiate timely delivery of proof of concepts, partnering with multiple internal stakeholders.
- Undertake change management/maintenance of requests for existing builds, where required.
- Coordinate and communicate ongoing with the business and appropriate technology teams to ensure on-time completion of projects as per requirements.
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Required Qualifications, Skills and Capabilities:
- Minimum 2 years' experience in financial services.
- Should have experience in Equity Research Operations and understand MIFID regulations.
- Experience in articulating incubation and proof of concept ideas that demonstrate value, taking through to execution.
- Project management experience
- Ability to multi-task and proven problem-solving capability with demonstrated ability to solve issues through to resolution.
- A commitment to diversity and inclusivity of thought, excellence in execution, and an attention to detail across all you do.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.