Client Operations Analyst

As a Client Operations Analyst within the Cash Vault Profile Fulfillment team, you play a crucial role in maintaining Service Level Agreements for each production queue. You will manage and update vault management profiles nationwide, ensuring accuracy and efficiency in a fast-paced environment. Your ability to solve complex problems, work independently, and communicate effectively will be key to your success. We value a positive attitude and the ability to build strong relationships with internal partners and team members. Join us to make a meaningful impact by ensuring operational excellence and eliminating customer impacts through precise execution.

Job Responsibilities

• Maintain Service Level Agreements for each production queue.
• Create and manage vault management profiles for the entire country.
• Process requests via the Deal Manager Application submitted by the Deal team.
• Update and modify profiles using Quick Kill maintenance forms submitted to National Production.
• Ensure 100% accuracy in all tasks to eliminate customer impacts.
• Analyze and solve complex issues under tight deadlines.
• Communicate effectively with geographically distributed and culturally diverse work-groups.
• Build and foster relationships with internal partners and team members at multiple levels.
• Utilize applications such as Deal Manager, Money Manager, TECMS, Customer Assist, and Excel.
• Independently complete assigned tasks with minimal supervision.

Required Qualifications, Capabilities, and Skills

• Exceptional problem-solving skills with the ability to create logical and realistic solutions under tight deadlines.
• Ability to use judgment to guide analysis, draw implications, and synthesize into clear communications.
• Self-starter with demonstrated ability to complete assigned tasks independently with minimal supervision.
• Experience working with geographically distributed and culturally diverse work-groups.
• Excellent verbal and written communication skills, including listening and influencing skills.
• Positive attitude with the ability to build and foster relationships with internal partners and team members at multiple levels.
• Outstanding organizational and business skills, with the ability to manage complex issues and multiple projects.
• Proficiency in Intermediate to Advanced Excel, Word, Power Point and Outlook.
• Proficiency in Access and SharePoint.
• Ability to work independently.

Preferred Qualifications, Capabilities, and Skills

• Bachelor's degree in Business or an analytical field, or relevant work experience.
• Knowledge of applications such as Deal Manager, Money Manager, TECMS, and Customer Assist.

Required or Additional Information

• Visa sponsorship is not available for this position.
• Work schedules will vary within a full-time, 40-hour per week schedule.
• You must be willing to work during our operating hours, which may include evenings, weekends, and holidays.
• Specific information regarding work schedules will be provided by the recruiter.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.