Job Title
Know your customer Team Lead/Manager
Short Description
Wholesale KYC Operations works closely with the Lines of Business (LOBs) to implement and operate a sustainable and scalable operational process supporting clients along the Know Your Customer (KYC) lifecycle. This includes functions such as data collection, completion of the KYC profile, client screening, and English language research, comparing and analyzing client profiles across all lines of business and quality assurance. This team will also produce metrics around the work they perform.
Posting Description
Welcome to JP Morgan Chase. Your primary responsibility is to ensure all client KYC records are compliant with regulatory standards. Should drive high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. The role must have great customer service standards to define, analyze, to resolve inquiries and escalations. Should be able to closely manage day to day operations of the team/department. The KYC manager must proactively and strategically improve processes to ensure team members are high performing and meeting the firm wide quality standard.
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Job Responsibilities
- Understanding and implementation of KYC standards, guidelines, policies and procedures. Be a KYC expert in Corporate and Investment banking domain to conduct end to end KYC
- Understand the firm's KYC requirements when completing documentation inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD), Specialized Due Diligence (SpDD) and Product Due Diligence requirements (PDD)
- Partner with Compliance , Screening, DDR and AAR team to resolve KYC exceptions and obtain approvals where necessary
- Engage with stakeholders including Middle office, On -shore makers to track exceptions and KYC completion. Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality)
- Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
- Drive Process improvements and implement process changes as necessary
- Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
Required Qualifications, Capabilities and skills
- Bachelor's Degree or Graduate Degree
- 10-15 years' experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance and KYC. Great computer skills: Lotus Notes and Microsoft Office Suite including Excel, Word and PowerPoint
- Outstanding client management, partnership building, leadership, and direct experience of dealing with stakeholders
- Ability to identify risks and issues and successfully navigate through to completion
- Self-reliance and willingness to \"own\" problems and creatively find solutions
- Strong interpersonal and verbal/written communication skills
- Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.