Job Responsibilities:

• Establish and maintain proficiency in Business Resiliency to ensure consistency in program execution and confident direction to stakeholders. In parallel, build knowledge of the supported businesses
• Meet FBR standards of required content and renewals of CCB resiliency documents- (e.g., Business Impact Analysis (BIA) and Business Resiliency Plans (BRP))
• Lead and coordinate business participation and completion of resiliency testing as required by CCB objectives and FBR standards (e.g., tabletop exercises, physical testing, etc.)
• Identify and deliver on opportunities to strengthen resiliency through scrutiny of plans, open communication and driving solutions with team members and business partners
• Promote the resiliency program by communicating policy or system changes clearly and concisely offering additional support as needed
• Advocate for business stakeholders to inform the resiliency program where there are opportunities for improvement
• Lead department centric projects that align with strengths or areas of interest for an opportunity to develop new skills and achieve important team objectives
• Provide incident management support to CCB Ops functions in the Philippines, ensuring adherence to the established processes and guidance on the subject
• Be prepared to support the broader CCB incident management team in the US and India during major incidents
• Act as the backup resiliency incident manager for Home Lending in the Philippines

Required qualifications, skills, and capabilities:

• Minimum of 5 years of relevant experience
• Ability to establish and maintain relationships built on mutual respect and trust
• Superior project management and organization skills
• Clear and concise verbal and written communication to various levels in the organization
• Process improvement with a risk and controls mindset
• General operations knowledge
• Financial industry and/or business continuity work experience
• Experience in regulated environments

Preferred qualifications, capabilities, and skills:

• Business continuity experience (accreditations are favorable- e.g., Certified Business Continuity Professional, CBCP)

Internal Application Eligibility Requirements

TENURE:

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.