This person will be responsible for leading audits, reviews, and exams in partnership with Card Platform Product Owners and Control managers to ensure timely responses and positive results. They will also be responsible for triaging process incidents/breaks that occur, including creating documentation and presenting in the issue management forum for review. The candidate will facilitate weekly and ad hoc meetings with key stakeholders within the assigned process(s) in the Card Platform Product organization to determine root cause, obtain and share progress updates, and discuss other key areas of focus. The candidate will participate in control testing and validating evidence prior to submitting to reviewers, auditors and/or examiners. This person will maintain and evolve the steady state control framework for their assigned process(s).

Job Responsibilities

• Building out the control framework for the Card Platform Products; ensuring consistency in assessing and mitigating risk.
• Participate in Cabinet meetings/Product Reviews to ensure that the controls environment is included as part of the overall product delivery strategy
• Ensure that the Product Owners adhere to the Agility Framework Controls Standards
• Leading audits, reviews, and exams in partnership with Card Platform Product Owners and Control managers to ensure timely responses and positive results.
• Triaging process incidents/breaks that occur, including creating documentation and presenting in the issue management forum for review
• Facilitate regular meetings with the Product Owners and stakeholders to determine root cause, obtain and share progress reports, and discuss key areas of focus related to the control environment
• Participate in control testing and validating evidence prior to submitting to reviewers, auditors and/or examiners

Experience

• 7+ years of Product Delivery, Controls and/or Compliance experience
• Proven ability to promote a strong control environment, adhere to risk/control, procedure and process expectations, while appropriately delivering what's best for the customer
• End-to-end project management experience, including the ability to create project plan, facilitate meetings, screenshares, etc. with multiple parties/stakeholders
• Flexibility to work effectively with stakeholders and colleagues at all levels
• Experience understanding JIRA, the Agility Framework and the ability to create reporting from JIRA
• Avid-learner who is genuinely curious and committed to developing new skills. Self-motivated and executes deliverables with speed and precision
• Experienced presenter with strong oral and written communication skills; who is able to facilitate calls and drive to deliverable timelines
• Ability to work well in a fast-growing environment with the ability to deliver expected materials on time

Preferred Qualifications

• Experience working within the Agility/Product framework; specifically within the C3 Platform

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.