Join the team as we support Chase Auto Booking and Funding!

As an Operations Manager within Chase Auto, you will have the opportunity to lead a team of Documentation Analysts on the Chase Auto Booking and Funding team. In this role, you will be responsible for leading, managing, developing and coaching your team to ensure optimal performance standards and objectives are achieved. You will handle multiple complex processes including escalations, demonstrating a sense of urgency for time-sensitive tasks. Your duties will include developing your staff to ensure high quality standards are met and enforced, effectively communicating changes to policy and procedures, and allocating resources. You will also conduct performance evaluations and administer corrective actions as necessary. This role provides you with the opportunity to play a key part in the success of our team.

• Manage Auto Funding regions/portfolios as needed to ensure applicable funding service levels are met. Customer facing communications clearing relevant issues with automobile dealerships and working with various CA team members to ensure timely resolutions
• Be accountable for full process ownership to include identification of areas for continued process improvement and enhance efficiencies by generating innovative ideas and solutions.
• Lead process improvement initiatives; monitor and identify process gaps or deficiencies, drive broad scope strategic changes with urgency to achieve a strong control environment and financial benefit while mitigating all operational and customer/client impacts.
• Manage the day to day booking and funding of contracts, meeting required contractual SLA's with Chase Auto Clients. Analyze trends/gaps related to Client SLA performance. Analyze performance feedback from various sources (OEM, Dealers, Sales and Surveys). Determine where service gaps exist and develop corresponding action plans.
• Monitor daily/monthly funding contract volume and production and ensure that there is appropriate staffing for all hours of operation. Maintain all required quality standards, meeting all compliance and regulatory requirements. Review all QA/QC results and take appropriate action where necessary.
• Communicate regularly with the Partnership Sales teams on funding performance results. Make appropriate and fact-based decisions with available information when under pressure and/or adverse conditions
• Monitor daily/monthly retail volume and production and ensure that there is appropriate staffing for all hours of operation. Create an environment of high energy and enthusiasm. Resolve employee concerns with urgency & accuracy. Create an environment that motivates high performance while recognizing individuals contributions and commitment
• Drive higher Dealer Satisfaction Scores on Funding from our Clients. Surveys results will be used to measure performance. Consistently look for innovative ways to improve on productivity, motivation and development of employees.
• Model the firm's core values, operating principles, and philosophies. Manage the team's performance on the Scorecard metrics and look for ways to continuously exceed expectations. Develop action plans, coach and improve the performance of the team as required. Look for ways to improve performance through coaching and development
• Manage a team of 10 or more. Provide regular coaching, leadership & supervise the day-to-day functions of the team. Build collaborative relationships
• Ensure adherence to schedule and attendance policy. Continually raise the standard of quality in the work of self and others. Lead transparently in Communication and build an atmosphere trust. Engage in Career Development activities.

• Excellent leadership and coaching skills
• Strong relationship building abilities
• Strong interpersonal skills at both verbal and written communication
• Must be analytical with logical reasoning abilities
• Demonstrate the core competencies of the Performance Dimensions
• Strong display of leadership competencies, displays ownership, accountability and proactiveness
• Solid business acumen with focus on teamwork and leadership
• Flexibility to work in shifts
• Must be proficient Microsoft office skills - Proficient in MS Word, Excel, Access, PowerPoint

• Previous Auto experience is a plus but not a requirement