As a Business Analyst, you will be responsible for the development and the maintenance of strategic workflow program deliverables within the Client Onboarding space and ensuring that the project deliverables fulfil the business's agreed requirements. You will be expected to combine knowledge of what the business wants with knowledge of how the systems are built and used to create functional designs across applications.
Job Responsibilities:
- Manage requirements elaboration milestones for implementation and adoption of new KYC Standards
- Collaborate with KYC Operations Users and Senior managers across LOBs and work streams to ensure consistency for cross-platform workflow functional design
- Partner with KYC Operations, Business Users and Process Reengineering teams to ensure alignment of processes to the system functionality
- Conduct interviews to gather customer requirements via workshops, questionnaires, surveys, workflow storyboards, use cases, scenarios and other methods
- Ensure timely completion of requirements gathering milestones and story writing
- Effectively translate business requirements into value-added, comprehensive solutions that will feed into test plans using appropriate processes, procedures and technology
- Translate conceptual customer requirements into functional requirements in a clear manner that is to developers / project team
- Ensure JIRA backlog is consistently being built, allowing to fill at least a sprint worth of capacity at any given time
- Maintain/enhance requirements gathering model that enables smooth adoption of the system by KYC Operations
- Strong engagement at all levels of the cross-functional stakeholder team and technology team. Align system design to operating model and Timely escalation and resolution of impediments
- Manage the implementation of new functionality through training sessions, demos, that will contribute to training material development
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Required qualification:
- 6 -9 years of experience in a business analysis role program and/or project management in the banking/ financial industry
- Advanced Business Process Modelling and analysis techniques including production of Use Case Models, detailed Use Cases, Activity Diagrams, State Diagrams and Logical design Models
- Experience on global / multi-site projects including facilitation of workshops with remote participants and rationalization of regional requirements
- Software Development methodologies, especially Agile
- Advanced knowledge of Microsoft Office, i.e., Excel, Word, Visio, Power point, etc.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.