Do you enjoy partnering with business and technology stakeholders to develop requirements for system enhancement? If so, consider joining the AWM Fraud Governance team!
As an employee of AWM Operations supporting change governance and system entitlements administration, you will ensure the global AWM fraud organization has insight to updated strategy evolution changes and has access to all required applications required for their role. You will be required to uplift an existing tactical; tracking solution and convert it into a stronger, more structured change logging utility that supports easy requirement linkages and reporting. Additionally, this role will own and support all access documentation, profile templates, and system inventory statuses for the organization ensuring the appropriate level of system access is available from an employee's start date while continually validating that existing access is sufficient for the ongoing practice supported. Demonstrating this ownership of change governance and supporting employee entitlement provisioning will offer you a deep understanding of the fraud teams strategic projects, Private Bank fraud priorities, and drive improvements related to entitlement complexities that currently require duplicative submissions.
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As a change champion and entitlement admin, you will regularly collaborate with global cross-functional fraud groups including Analytics, Prevention, Remediation, Recovery, Authentication, Governance, and Awareness in addition to internal Lines of Business application owners for the systems we leverage. This role will provide you with an opportunity to strengthen your program oversight acumen while also offer stakeholder diversification experience since the broader team is aligned to the firm's Private Bank client segment.
Job responsibilities
- Manage and support the centralized request utility to track change requests and suggestions while maintaining a prioritization scale
- Monitor request quality, change type definitions, and data lineage requirements ensuring the request aligns with strategic targets
- Maintain and create employee system entitlement access templates based on role, responsibilities, and location in partnership with the centralized operations provisioning team, cross-functional application owners, and resiliency management
- Support new and existing employee entitlement provisioning for all applications and entitlement profile updates
- Maintain, update, and recertify the Fraud organization's procedure documentation within the system of record
- Coordinate and lead reoccurring backlog workshop meetings, minute collation and communication publishing for enhancements
Required qualifications, capabilities, and skills
- Minimum 3 years of experience supporting a business change governance program for a large firm
- Proficient in Microsoft SharePoint, Word, and Adobe Acrobat Pro
- Experienced and adept in managing detailed document revisions, complex topic executive summarization, artifact version organization ensuring key materials are inventoried with appropriate formatting to adhere to version control audit standards
Preferred qualifications, capabilities, and skills
- Minimum 3 years of experience in a regulated industry in a Change Governance or global access management administration role
- Proficient and demonstrated experience with collaborative content solutions (i.e. SharePoint, OneNote, box.com) and telepresence utilities (i.e. MS Teams, Zoom, Slack)
- Demonstrated exceptional English proficiency, both verbally and written, is required for entitlement access business case justifications and change management executive summary deliverables
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.