Position Responsibilities

• Responsible for processing & validation of Income & Mandatory Corporate actions.
• Own issues related to the Announcement Capture Utility and ensure timely escalation to both Operational and Risk leads
• Supervisory responsibilities for delivery of fund services trades operations BAU for the assigned location.
• Work with various internal teams to process transactions and resolve any exceptions on a timely manner.
• Respond to and resolve client inquiries on a timely manner
• Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.
• Partner with client service teams to help change client behavior where required to remove manual processes.
• Strong understanding of Risk Management and should be able to manage the issues exceptions above materiality thresholds for resolution
• Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
• Ensure all day to day queries dealt with within required SLAs and escalate issues
• Maintain the highest individual and team standards for quality assurance as it relates to all investor or fund activity / changes; ensure team is 'Always Audit Ready'
• Follow JPMorgan's established processes and procedures; Look to modify / iterate processes and procedures to continually improve accuracy, reduce redundancy, and mitigate risk
• Perform EOD process to ensure all deliverables were met timely and accurately and that exceptions are appropriately noted.
• Attend and drive internal onshore partner meetings, usually via conference call, to ensure needs and expectations are consistently met or exceeded; ensure resolution of follow up items
• Active involvement in projects within the team
• Maintain all process documents; BCP, SOP, SLA and recertify on a timely basis
• Update KPI and KRI's on a daily basis
• Attend internal onshore partners meetings, usually via conference call, ensure resolution of follow up items

• Bachelor's degree required (business discipline preferred). Additional qualification like MBA / CA will be a plus.
• Minimum 5-8 years in Financial Services industry, preferably in custody & fund services, markets or prime brokerage space
• Extensive working knowledge of Microsoft Office products including Word, Excel, Access, Visio and Outlook Express (or similar email program)

• Good knowledge of financial instruments and corporate actions
• Excellent prior custody & fund services, markets or prime brokerage operational experience along with managing staff
• Ability to work closely with business partners and interact with all staff levels
• Ability to be flexible, follow tight deadlines, organize and prioritize work
• Experience of working on multi-stream programs
• Strategic thinking coupled with practical execution
• Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
• Ability to manage through a changing business landscape
• Candidate must have a control focused agenda, and a thorough understanding of program/project risk
• Anticipate issues and aggressively drive initiatives to ensure results
• Self-starter and ability to learn quickly
• Display high levels of integrity; operate on the basis of open and honest interaction

• Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
• Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change
• Leadership with proven ability to manage by influence to promote change
• Proactive in identifying and escalating issues

• Strong financial markets product knowledge and understanding of the transaction lifecycle in Corporate Actions