At J.P. Morgan you will have the chance to be part of an amazing development journey while contributing to support our customers 'needs.
Buenos Aires is one of JP Morgan's key strategic hubs with over 3,400 employees supporting different areas like Operations, Technology, Finance, Credit Risk, Human Resources, Legal.. among others, providing value-added services, products and solutions to our clients located in various countries around the world.
In this role you will be facing different challenges such as:
- Out of the box thinking for resolving daily queries from our many stakeholders from the business, including clients as well!
- Performing daily analytical activities where you will put to practice your knowledge, skills and independent thinking.
- Strong partnership with key stakeholder, finding ways to collaborate together.
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And these are some of the activities you will be responsible for:.
- Monitoring, analyzing, and processing transactions via numerous proprietary and vendor systems.
- Facilitating the accurate and timely Income transactions for all products under scope across markets.
- Resolving booking issues for our clients, take ownership on them and display client oriented focus.
- Creating your own relationship with the different teams that you interact with, partner with them on a day to day basis to perform more efficiently.
- Speak Up! Come up with ideas on how to fix process and technology gaps and follow them through to completion.
- Ensuring timelines and client service delivery standards are continually achieved.
- Escalating issues in a timely manner.
What do we ask for this position?
- Some analytical experience. Knowledge of the subject/area is a plus, not a must.
- Graduate or advanced bachelor student (as this person will be working full time, from 9 AM to 6 PM)
- Advanced English (used on daily basis).
- Client/Customer focus. Prioritize workload and be able to address Stakeholders inquiries in a prompt and accurate manner.
- Able to deal with deadlines to meet the daily Cut Offs.
- Problem solving. Able to find solutions related to escalations.
- A dynamic & and proactive attitude.
- Team player.
- Sense of accountability and ownership of issues until resolution
- MS Office knowledge is a plus.
If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.
Your wellbeing is very important to us. Below you'll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:
- Home office/flexible work arrangements and work tools to ensure a great experience.
- Generous vacation, exam and extended Paternity/Secondary Caregiver Leave.
- Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day care for your children up to 6-years-old.
- Medical coverage for you and your family, including domestic partners.
- Employee Assistance Program which provides personal and confidential counsel on psychological, financial and legal matters.
- Wellness programs - e.g. Yoga, stretching and mindfulness classes delivered on premises.
- Language classes, customized trainings and other benefits based on performance.
- Employee Mentorship Programs, Networking across teams and mobility.
- Platform for employee discounts in Buenos Aires.
- Employee Changing rooms on-site.
- Many others that will be presented to you if you join the team.
More info can be found here: https://careers.jpmorgan.com/global/en/about-us
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.