J.P. Morgan Asset Management is dedicated to providing exceptional support to our internal teams and business partners. Our sales and client service teams, marketing support, and product specialists work collaboratively to leverage the capabilities of our global firm. We aim to deliver comprehensive support to meet the full range of our internal stakeholders' needs.
As a Client Service Analyst (Contractor) in the Intermediary Business, you will play a crucial role in supporting our internal teams in Hong Kong, China and Singapore. You will work closely with our sales and client service teams, marketing support, and product specialists to ensure seamless internal operations and coordination. Your role will be vital in maintaining strong internal relationships and ensuring operational efficiency. You will be part of a dedicated Client Service team, which includes a Client Advisor, Client Account Manager, Portfolio Manager, and Investment Specialist. This collaborative environment will provide you with the opportunity to leverage the capabilities of our global firm and contribute to the success of our clients.
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Job Responsibilities:
- Provide internal support by handling inquiries and requests from sales and client service teams via phone, written correspondence, and meetings.
- Provide support by participate User Acceptance Testing (UAT) on varies projects.
- Coordinate with internal teams to resolve queries related to client instructions and dealing-related activities.
- Assist in managing internal communications regarding operational/service changes, issues, or new initiatives.
- Participate in business and/or regulatory-driven projects and initiatives, providing support as needed.
- Compile and provide information to key stakeholders across the business to facilitate decision-making and strategy development.
Required Qualifications, Capabilities, and Skills:
- University graduate with a minimum of one year of experience in customer service or internal support roles at financial firms.
- Strong interpersonal and communication skills, both written and oral.
- Passionate about delivering exceptional internal support services.
- Self-starter who is adaptive, fast-learning, responsive, well-organized, detail-oriented, and committed to accuracy.
- Ability to work independently, multi-task, and meet strict deadlines.
- Good attention to detail.
- Fluency in verbal English, Cantonese, and Mandarin, as well as written English and Chinese.
- Proficient in MS Office Suite
Preferred Qualifications, Capabilities, and Skills:
- SFC License 1 is strongly preferred but not a must
- Clients facing experience strongly preferred
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.