As a Specialist in the Merchant Support Group, you will be an advocate for our US and Canadian merchants and internal chase partners. You will provide phone support offering resolutions to payment processing, technical troubleshooting, and addressing general inquiries. You will take ownership of each customer interaction, treating customers with respect and responding with empathy. You will approach problems logically and with good judgment to ensure first call resolution for each customer. This role requires you to demonstrate personal excellence including punctuality, integrity, and accountability, and extreme adaptability in a fast-paced environment.
Job responsibilities
Our Agents handle calls from our merchants/clients and offer options to find solutions to their inquiry. They also perfom the following tasks:
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• Take ownership of each customer interaction while treating customers with respect and responding with empathy
• Approach problems logically and with good judgment to ensure first call resolution for each customer
• Are able to navigate multiple applications while staying engaged with our customers
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Demonstrate extreme adaptability in a fast paced environment
• Are required to abide by all applicable regulatory and department practices and procedures
• Have the ability to work independently and in a team environment
Required Qualifications, Skills and Capabilities:
• Minimum of one year of customer interaction or customer support experience is required, either by phone or face to face.
• Must be willing to work in an environment that requires 100% phone-based customer interaction.
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, chat and email, and maneuvering in a Windows-based environment
• High School Diploma or equivalent required
This position will require work in office location 3 days per week. (Monday, Tuesday and Thursday).
Work Schedule: Will vary depending on business needs. Schedule requires availability and flexibility during business hours, after hours, weekends and holidays.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.