102053
1790 Kirby Parkway, Memphis, Tennessee 38138
TruGreen accepts applications on an ongoing basis.
Job Description
Position Overview
Account management for strategic customers through customer service, account maintenance, sales, program upgrades and scheduling.
Responsibilities
Provides account management to assigned national, large regional, and/or complex accounts through phone, email, and other communication methods. Responsible for revenue growth of assigned book of business including, partnership expansion, upsell, and retention. Maintains customer database through accurate and timely data entry of sales, account maintenance, payments and adjustments as needed. Creates, updates, and/or responds to work and purchase orders for clients through their preferred interface (portals, spreadsheets, etc.). Updates internal databases to schedule and track services to assigned clients. Communicates with branches on upcoming work and special instruction regarding the account. Balances internal sales and production databases daily. Presents and discusses material related to cancels and revenue with General Managers via phone or email as needed. Send weekly revenue roll up reports to internal customers for review. Reaches out to clients and General Managers to approve purchase and work orders. Helps resolve any accounts receivable issues and open purchase orders. Researches root cause of issues and works with branches to correct. Follow-up via weekly email to TruGreen GM's and Service Managers on non-scheduled and/or not completed applications. Helps to identify streamlined billing and processing, approach as needed. Ability to occasionally travel, work nights and weekends as client needs might dictate.
Want more jobs like this?
Get jobs that are Remote delivered to your inbox every week.
Competencies
- Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
- Drives Results - Consistently achieving results, even under tough circumstances.
- Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Education and Experience Requirements
- Associate degree preferred, or combination of work experience
- Experience resolving escalated customer service issues required
- Sales experience
- Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
- Agronomic experience preferred
Knowledge, Skills, and Abilities
- Negotiation and influencing skills
- Organizational skills
- Time management skills, including punctuality for on-time attendance
- Written and verbal communication skills
- Business process analysis skills
- Sales ability
- Problem solving
- Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Physical Demands & Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to:
• Sit, stand, and walk
• Use hands and arms to handle, feel, or reach
• Speak and hear
• Use close vision abilities
Occasionally required to:
• Lift or move up to 25 lbs.
• Stoop, kneel, crouch, or crawl
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Noise level:
- Low to moderate
Adverse Conditions:
- Minimal
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.
Pay Ranges
$0.00 - $0.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
TruGreen performs pre-employment testing.
To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer