Johnson & Johnson is currently recruiting for a Sr. Manager, ER/LR located onsite in Tampa, FL or New Brunswick, NJ.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

• Partner with business leaders and BUHR to define the most effective and efficient ERLR strategies
• Maintaining the highest standards of Our Credo in our ERLR activities and the employee experience
• Manage assigned operational activities to achieve target key performance indicators, service and operational level agreements.
• Guarantee prompt and compliant management of intricate grievance investigations and disciplinary requests.
• Partner with Employment Law Counsel
• Collaborate effectively with other pillars of HR ensuring a ONE HR approach to our stakeholders
• Offer guidance and support to Employee Relations/Labor Relations professionals.
• Lead and coach others in managing grievance, discipline, and policy interpretation requests that require advanced knowledge and authority, along with interaction with third parties, such as preparing position statements for claims submitted to government agencies (e.g., EEOC, DOL, or state agencies)
• Develop ER/LR policies for a region or a country
• Serve as Common Ground facilitator
• Facilitates and mitigates risk through direct interventions with managers and employees in handling highly sensitive cases and escalations.
• Stay informed about employment and labor practices in the relevant country or countries; notify management of regulatory changes
• Lead a team of Employee Relations professionals who support various geographies and processes within the region, collaborating with respective Global Services and HR teams to achieve desired ER/LR outcomes and outstanding service.
• Enhance the team's capabilities by organizing regular training and knowledge-sharing sessions to improve their understanding of the country, state and local laws and their effect on J&J policy.
• Conduct environmental assessments and engage in significant workplace events, such as the planning and execution of reductions in force (RIFs) and mergers and acquisitions (M&As) at the cluster or country level.
• Lead ER/LR projects
• Create and conduct training sessions on Employee Relations/Labor Relations for Business Unit HR and People Leaders
• Be a Change Agent through development and implementation of change management and communication strategies for ERLR
• Comprehend the Key Performance Indicators and operational metrics essential for effectively managing service delivery, ensuring compliance with Service Level Agreements and customer service standards. Analyze and convert these metrics into actionable insights for the business.
• Propose continuous improvement initiatives aimed at optimizing service delivery by assessing and offering feedback on operational processes, policies, standard operating procedures, and work instructions, and implement key improvement plans for execution.

• A minimum of a Bachelor's Degree is required.
• Excellent interpersonal and communication skills, and the ability to work and influence in a highly matrixed business environment.
• A minimum of 8 years progressive HR experience with a concentration in Employee Relations, and HR Generalist experience researching, investigating, and addressing employee misconduct and below job performance standards; providing guidance to management
• Preferable skill: 5 years of people management experience
• Strong leadership skills; operates as a global leader with understanding and appreciation for regional differences
• Proven success in establishing, managing and empowering a global virtual team
• Ability to establish a culture focused on speed, accountability and continuous improvement while building employee-centric repeatable and sustainable processes
• Relationship management, coaching and collaboration skills, with leaders at all levels and key stakeholders
• Experienced in shaping solutions and driving business results, with strong communication and collaborative partnership skills with internal and external stakeholders to ensure the effective execution of HR solutions across the enterprise
• Experience developing strategies in alignment with functional HR strategy to execute and ensure the availability of resources and best quality service
• Experience using Service Center technologies, ticket management, knowledge management, telephony /IVR, document management, etc.
• Experienced in development and reporting of HR analytics to manage performance and drive data-based decisions for HR and the organization
• Strong understanding of HR Operations
• High results orientation and ability to motivate team to high levels of performance
• Strong knowledge of Human Resource Information Systems and applications (e.g. ERP, HRIS, Applicant Management Systems, etc.)

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company's long-term incentive program.
• Employees are eligible for the following time off benefits:
  • Vacation - up to 120 hours per calendar year
  • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
  • Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year
• Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits