Johnson & Johnson is seeking a Senior Sales Support Specialist, Orthopedics to join our US Orthopedics Sales Organization team located in Raynham, MA, West Chester, PA or Warsaw, IN.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
The Sales Support Open Orders team has responsibility for assisting with critical execution of our billing and revenue processes. In particular, the development and deployment of strategies to support sales growth objectives by ensuring accurate and compliant billing. The team is an important enabler for acheiving business objectives by helping accelerate speed to revenue for sales geographies in our Spine, CMF, and Trauma businesses. The role involves a combination of business partnering with the sales organization, and detailed reconciliation of invoicing and sales data.
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Responsibilities:
- Collaborates with a defined geography of sales leaders and sales consultants, to identify and action opportunities to accelerate revenue collection post-surgery
- Proactively builds strong and inclusive relationships with business partners based on integrity and trust.
- Analyzes and reconciles order acknowledgement, purchase order, and invoice data to solve billing problems and close open purchase orders
- Achieves open order reduction goals for specified geography by analyzing customer trends and working with sales organization to resolve mismatches and discrepancies
- Proactively identifies new insights to support business decisions and sales operations needs, including system enhancements, process improvements and other activities
- Ad-hoc projects as required
Qualifications
- BA/BS required
Required:
- 3 years minimum business experience in logistics, finance, marketing, commercial operations, and/or related experience
- Successful experience with leading and coordination of projects across multiple teams and partners
- Strong history applying sophisticated excel and Microsoft office applications
- Excellent communication skills, both written and verbal, with proficiency in interacting across all organizational levels required.
- Creative problem-solving skills are required
- Ability to work independently and collaborate with various levels of management and external customers is required.
- Experience in data management, analysis and visualization, with proven track record to connect the analysis to insights that inspire action.
- Strong digital literacy used in business reporting required.
- Ability to effectively develop and present oral presentations
- This role may require up to 10% domestic travel
Preferred:
- SAP experience preferred
- Experience with inventory and sales analysis preferred
- Experience with process improvement preferred
For more than 130 years, diversity, equity & inclusion (DEI) has been a part o four cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.
We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.
At Johnson & Johnson, we all belong.